Client Success Manager
4 days ago
We are seeking a proactive and commercially astute Client Success Manager to support our growth across our education, health, and central government portfolios.
Working directly with clients, our delivery and commercial teams, you will play a crucial role in the management and development of client partnerships, including major clients such as the NHS, Department for Education, and Department for Work and Pensions.
This role requires experience operating in a professional services or delivery environment and is perfect for someone who is eager to further develop their professional and commercial skills in a supportive culture.
Your primary focus will be on maintaining run-rate revenue and helping to identify further growth opportunities.
The role is a hybrid with travel across our offices and client locations as required.
You will be accountable for creating and accepting project briefs and Statements of Work (SOWs) that clearly define client requirements, budgets, and timelines.
Take responsibility for securing project extensions and renewals of existing work for existing clients.
Assist and sometimes lead in regular client meetings and workshops, helping to gather insights and feedback to strengthen client relationships.
Act as an initial point of contact for resolving commercial challenges, coordinating with internal teams to address these effectively and escalate as needed.
Take direct accountability for the management of key accounts and as part of the account team working with strategic accounts.
Provide day-to-day support, working with our Delivery, in addressing and resolving client issues.
Contribute to and help deliver the development of account strategies and plans, ensuring they align with both client goals and our business objectives.
We are looking for a proactive and enthusiastic candidate with a good understanding of working with the public sector, with the ideal candidate having experience in digital transformation.
Experience in a role with commercial exposure, preferably within a professional services organisation focusing on public sector clients.
Demonstrated ability to assist in building and maintaining strong client relationships, with experience in supporting client management and issue resolution.
A high level of quality throughout all aspects of work, including the creation of commercial contracts and any documentation.
Strong financial planning and reporting skills, with an understanding of managing account budgets and supporting financial targets.
Proactive in identifying opportunities, issues, and risks, and adept at supporting the development and implementation of solutions.
Capable of managing multiple priorities simultaneously, with strong attention to detail and a focus on delivering high-quality results.
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