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Outsourcing & Incident Reporting Manager
3 months ago
NASDAQ:
PYPL), we believe that every person has the right to participate fully in the global economy.
Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary:
PayPal is seeking a dynamic, innovative, and driven Outsourcing & Incident Reporting Manager to join our high-performing global team.
You'll be a member of the Global Entity Management organisation supporting outsourcing governance and regulatory incident reporting programs. It will focus on ensuring regulatory compliance along with the development and implementation of strategies and relevant policies.Job Description:
This position will play a key role in bridging effective management of the outsourcing framework, and incident regulatory reporting requirements which enable PayPal to meet its obligations across regulated entities.
Responsibilities:
Support the maturing and implementation of the Outsourcing Framework and champion it's adoption through effective communication with all levels within the organization
Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs)
Provide oversight and development of controls, polices and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting
Monitor incident queues and triage related data to identify and assess potentially reportable incidents
Document incidents analysis, key risk indicators and metrics to calculate risk on both incidents and outsourcing service delivery
Keep abreast of all regulatory changes impacting framework/obligations (new and evolving regulations) and internal policy changes
Support key stakeholder in PayPal entities receiving services and assist with the collation and reporting of any data, queries or remediation efforts relating to the services provided
Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes
Key Contacts:
Functional/Regional Risk and Compliance communities
Incident Management teams
Global Entity Management leadership
Audit
Legal
Tax
Basic Qualifications
4+ years in the financial industry or equivalent with proven experience in roles for outsourcing/incident management portfolios.
Experience with the UK and other global regulators.
Knowledge on FCA, EBA & CSSF requirements
High personal resilience a self-starter with energy and drive for results. A high degree of self-motivation is a given.
Degree level education.
Excellent English communication and written skills.
Experience in partnering with and counselling senior leadership, particularly in the context of a rapidly changing and growth-oriented environment.
Strong problem solving, operational process and analytical skills.
High energy and creativity, an entrepreneurial spirit, and the desire to work in a fast growth and changing environment
Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions
Strong project management skills and change management experience
Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.To learn more about our benefits please visit We Are:
To learn more about our culture and community visit has remained at the forefront of the digital payment revolution for more than 20 years.
By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy.
For more information, visit
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance.
Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite.
Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.