Field Services Engineer

1 week ago

Camden Area, United Kingdom Euro London Appointments Full time
Passionate about ecological technologies and 'CleanTech' that's changing the face of waste recycling ?

Looking to combine your analytical and communications skills, engaging with UK and mainland Europe based clients who will rely on your engineering expertise and diagnostic skills ?

Mobile and able to travel, as well as work from our client's central London office and from home ?

If so , look no further


Our client , a groundbreaking European innovator of AI, robotics and Optical sorter technologies for the waste management sector is looking for a highly motivated Field Service Engineer to continue their expansion in the UK and Europe.


As a trusted partner of waste management organisations you'll provide vital on-site and remote technical support to our client's customers, carrying out day to day monitoring of complex systems, planned maintenance services, reactive unscheduled maintenance, as well as planning a key role in representing the company as the most visible member of the organisation, alongside 2 fellow engineers focused on the EMEA market.


You will travel across the UK and Europe ( France, Italy, Germany and Spain mainly) around 30% of the time and from the London workshop and home the remainder of the time to share on-site feedback with the manufacturing and design team and learn about our client's new systems.


You should be a determined and hungry problem solver who enjoys finding solutions to electro-mechanical and robotic issues with a keen focus on the customer experience, willing to make a decisive impact on the success and expansion of a company that innovates in a sector that is in its infancy with significant growth prospects , both in their industry and for colleagues who wish to enjoy long-term career growth and development.

Please see below the key responsibilities of the position :

Performing scheduled systems monitoring via alerts and dashboards monitoring.
Carrying out maintenance during monthly visits to different customer sites across the UK and mainland Europe.

Undertaking complex diagnostics using specialist software tools, including pre diagnostics , which involves discussing client issues with them on-site and on on-site testing.

Carrying out repairs to a very high standard, ensuring that the systems are repaired and maintained to our client's standards.

Documenting site visit reports.
Ordering, packaging and sending tools and spare parts to our client's customers.

As you might imagine ...

Respecting safety procedures and the correct use of personal protective equipment.
Collaborating with the team in the UK office and throughout Europe, sharing knowledge and discussing client issues.
Maintaining a positive company image maintaining a professional customer-oriented image.
Requirements
A degree , HNC or HND/vocational training or relevant work experience in Electrical/Electronics/Electromechanics.

Ability to travel regular throughout the UK and Europe with overnight stays up to 30% of the time and responding to ad-hoc requests to go on-site.

Excellent communications skills with clients and colleagues.
A valid UK driver's licence.

NB The position will evolve towards gradually towards increased remote troubleshooting and diagnostics in the future, so an interest in also working from our client's central London office and from home in a hybrid work model is essential.

The 'nice to haves'

Experience with control systems.
The ability to understand mechanical and electrical drawings.
Field Service experience or Technical Support experience involving on-site client communications and diagnostics/problem solving.
Experience with Robotics/Optical sorting technologies.
Customer service experience.
Fluency in an additional European language particularly French, German, Italian or Spanish.


In return our client can offer a superb opportunity to develop a stimulating and challenging career working at the heart of the AI and Robotics sector to increase the recycling of recyclable waste , a constantly growing sector driven by continuous innovation.

You'll have excellent career development prospects, a competitive salary and outstanding benefits package to support your professional and personal well-being.

If this sounds like the kind of opportunity you're looking for , why not get in touch today ?

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