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Field Services Engineer

4 months ago

Camden Area, United Kingdom TechVault Talent Full time
We are recruiting for an Audio Visual Integrator who has gone through a period of growth and now looking to recruit an AV Field Service Engineer to join the team. In this role, you will play a vital part in ensuring the smooth operation of our clients' AV and IT systems.

What you'll be doing:nDiagnose and fix AV/IT system issues at client locationsnProvide remote and on-site technical support to clientsnDocument service calls and manage tickets within our systemnParticipate in project handover meetings to understand new client sitesnPerform preventative maintenance on installed systemsnAssist Service Coordinators with resolving customer enquiriesnEscalate complex issues to your line managernCollaborate with project and engineering teams to build client and site knowledge

We're looking for someone with:nA strong understanding of AV systems including CrestronnExcellent problem-solving and troubleshooting skillsnThe ability to work independently and as part of a teamnExceptional communication and interpersonal skillsnA commitment to providing outstanding customer service