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4 months ago
The role of Field Service Engineer is to provide product support, service, test and repair of the full range of ENVEA equipment across Customer sites in UK. The role may also require training customers in correct use and maintenance of their product and telephone support as necessary. Other duties may include feeding back knowledge and experience to support development of best practice within the Service Department.
Responsibilities:
Provide service and support to your allocated cluster of sites, including all associated documentation & paperwork using company reporting/knowledge/ticketing software/database.nTravel to customer’s industrial sites to repair, commission, calibrate, service and fault find (to board level only) ENVEA products.nProvide advice to customers to help them configure systems for their applications and diagnose on site problems.nProvide customers with up to date and accurate information on products and services available, calibration services and training.nCarry out functionality and system training at both customer sites and ENVEA premises.nEnsure full and accurate data entry into customer database and timely completion of Service Reports.nOffer feedback, through the Service Area Supervisor/Service Manager, regarding equipment issues and ideas to assist future product development of features and function.nProvide feedback to the sales team to promote future business opportunities.nCommunicate with the Engineering teams to ensure lessons learnt from field problems are incorporated into future product iterations.nQualificationsnDegree, HND or Equivalent in Electrical and Mechanical EngineeringnExperience with Instrumentation in previous roles preferred in an Industrial environment.
Experience
Experience in customer service/support and resolving problems to customer’s satisfaction.nElectronics experience, ideally with an instrumentation background.nField service experience would be a distinct advantage.nKnowledge of Gas analysers/Particulate Emission Monitors would be a distinct advantage.nUse of IT for equipment test, and reports writing.nUse of standard test equipment.
Travel is part of the core of role, and you will be required to attend customer sites across the allocated area and occasionally upon request across the UK. Some work may require overnight stays away from home, and on occasion this may be up to a week in duration. Very occasionally the opportunity to travel to international customers may be available.
ENVEA is one of the world’s leading companies in environmental instrumentation, analysis, and measurement. Since its creation in 1978, ENVEA has been designing, manufacturing, and commercializing continuous measurement equipment for ambient air, industrial emissions, and software.
ENVEA has always placed the preservation of the environment and sustainable innovation at the heart of the development of its measuring instruments, its strategy, and its values. Today, ENVEA has recognized expertise in its specialist fields and is present in over 100 countries.
