Field Services Engineer
3 weeks ago
Our client, a very successful med-tech software device company, is looking for a detail-oriented, self-driven Technology Specialist / Field Service Engineer to join our Technology team in the UK.
The company:
Our client is a fast-growing medical technology company transforming the fields of hematology and cell morphology analysis. Their medical devices enable faster, earlier detection and diagnosis of blood-related diseases, so patients can start treatment sooner and have better outcomes. The company has a dedicated base of partners and clients worldwide with some of the leading global brand medical device companies, and exciting plans to expand to new markets.
The position:
As the Technology Specialist / Service Engineer you will provide remote and sometimes on-site support for clients, including mechanical and software troubleshooting, field installations and corrective maintenance.
What the company offers:
The company offers excellent professional development opportunities, fully remote work and a competitive compensation and benefits package. This is an exciting chance to join a well-established innovative company with a meaningful and impactful mission.
Responsibilities:
● Provide systems support for clients of all business units, including troubleshooting, diagnosing, resolving, and documenting issues. Handle customer technical support cases through phone, email, and chat submissions.
● Perform global field installations and repairs; monitor and schedule preventive maintenance on all direct customer devices; monitor upcoming installations
● Test software updates and conduct regression testing
● Become a subject matter expert on all of the company’s existing and future products.
● Manage department’s knowledge base and documentations interfacing with production, and coordinate continuing education with Technology Group
● Available for on-call responsibilities to attend to technical issues outside regular business hours.
● Domestic and international travel (20-40%)
Requirements:
● MUST: Associate Degree or Technical Certificate
● MUST: At least two years’ experience in a field engineer, customer engineer, technical support, help desk or customer service role
● MUST: 2+ years of experience with Linux OS
● MUST: Basic network concepts understood (DHCP, DNS, IPv4)
● MUST: Knowledge of WAN and LAN Concepts, interfaces, protocols, and topology
● MUST: Computer, electronics, and optics troubleshooting and repair
● ADV: Experience with SQL, Python, C or C++
● ADV: Experience with Jira
● ADV: Experience with medical devices / robotics / semi-conductors
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