Head of Technical Claims Processing

2 weeks ago

London, Greater London, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it.

Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

The Role


This role will be assigned to an Operating Entity within the Group which will determine the focus of their activities.

The role is responsible for the overall performance, growth and success of their business unit, implementing their Operating Entity's business strategies, working with the Head of Claims Operations and Claims leaders, in order to grow shareholder value, develop their teams and allocating budget and other resources in line with their business plans and strategic targets.


They are directly responsible for managing a team of claims specialists (both within the UK and International business hubs), who are aligned to specific product lines as well as being responsible for the financial performance of their cost centre(s).They will work with colleagues within the broking teams to deliver a positive client experience by offering an excellent claims service.


The job holder is regarded as an executive/senior member of the Claims function contributing towards operating plans within their Division.


They will ensure that operational activities within their areas of responsibility are in accordance with the relevant Operating Entity/Group Policies.


Key Responsibilities- Executes the Operating Entity strategy within their onshore and offshore teams, to drive business growth, maximise shareholder value and ensure compliance with legal and regulatory frameworks- Deliver high performance from their onshore and offshore teams.

Meet agreed budgetary/claims targets- Motivate onshore and offshore teams to deliver high performance and achieve objectives- Participates in management meetings, as required, reporting on business progress- Works with the Finance function and Head of Claims Operations and Claims leaders as appropriate to assist in the development of budgets for their area of responsibility- Works with functional experts within their Operating Entity to ensure there are effective operational systems and processes in place for both onshore and offshore teams- Acts as a conduit and liaison point to deliver and communicate Operational Entity/Group strategies- Ensure their onshore and offshore teams are resilient and built for growth to support the growth of the business- Consider what future structure and resourcing is required to support future growth- Leads the business when required, through transformational culture change- Assist the Head of Claims Operations and Claims leaders with various operational tasks, as directed- Works with the claims divisions to plan the most appropriate claims processing support solutions for the client's demands and needs- Consider technology solutions that will assist onshore and offshore teams, and the business more broadly in the future- Provides reports to senior management team which contain accurate, timely and clear information in relation to business measures- Working with the Head of Claims Operations and Claims leaders to ensure risk management infrastructure and processes are in place within their onshore and offshore teams, which build a positive risk management culture to effectively manage the business risk profile- Drives the collection of claims data, supporting the data initiatives within the Group in developing business analytics tools and solutions- Manages assigned projects and contribute to other projects as required- Responds appropriately to urgent issues as they arise- Provides leadership by acting as a positive role model and encouraging the contributions of their team and rewarding appropriate behaviours- Manages (resources, motivates, drives, develops and focuses) the team to ensure the required standards of performance are met; and that the professional and personal development of all team members increases their capability and effectiveness- Promotes individual accountability through an ongoing performance management approach that aligns personal performance goals with the functional and wider business goals- Ensures there are effective succession plans in place within their onshore and offshore teams and actively develops team members to provide future successors- Identifies and hires talent- Actively undertakes personal development to ensure up to date knowledge and understanding of best practice

Skills & Attributes- Able to develop meaningful operations plans and manage their team budgets- Proven experience of managing organisational change- Proven le

  • Senior Claims Adjuster

    2 weeks ago

    London, Greater London, United Kingdom Claims Recruitment Services Full time

    Senior Claims AdjusterLondonCompetitive Salary + Excellent BenefitsWe are recruiting for a Senior Claims Adjuster on behalf of our client, a very well established and highly regarded Lloyd's Syndicate/(Re)insurance company, with an excellent reputation in the London/Lloyd's and global markets.The key purpose of the role is to handle a portfolio of...

  • Senior Claims Adjuster

    3 weeks ago

    London, Greater London, United Kingdom Claims Recruitment Services Full time

    Senior Claims Adjuster - Marine & EnergyPosition: Senior Claims Adjuster focusing on Marine & Energy claims within a reputable insurance company based in London.Location: LondonSalary: Negotiable + BenefitsPurpose of Role: To handle technical claims for a portfolio of Marine & Energy Claims within agreed authority levels. Provide expertise to junior team...

  • Senior Marine Claims Adjuster

    2 weeks ago

    London, Greater London, United Kingdom Claims Recruitment Services Full time

    Senior Marine Claims AdjusterLondonUp to £65,000 + Excellent BenefitsWe are currently recruiting for a Senior Marine Claims Adjuster on behalf of our client, a highly regarded Lloyd's Syndicate with a very strong global reputation.Key Responsibilities Handling Marine Claims, allocated within an agreed authority limit. Establishing and maintaining strong...

  • Claims Operations Technician

    2 weeks ago

    London, Greater London, United Kingdom Claims Recruitment Services Full time

    Claims Operations TechnicianLondon£35,000 to £40,000 + Excellent BenefitsWe are currently recruiting for a Claims Operations Technician on behalf of our client, an exciting insurer based in the heart of the city.Key Responsibilities Receiving policy, premium and claim bordereaux from providers, processing in accordance with company guidelines. Preparing...

  • Claims TPA Analyst

    2 weeks ago

    London, Greater London, United Kingdom Claims Recruitment Services Full time

    Claims TPA Analyst London Negotiable Salary + Benefits We are proud to exclusively partner with an exciting, growing and dynamic Lloyd's Syndicate to recruit a Claims TPA Analyst. The successful candidate will assist the Claims team in delivering a robust TPA oversight, and optimise team efficiency by delivering Data, MI and insights on TPA and Claims...

  • Head Of Claims

    3 weeks ago

    London, Greater London, United Kingdom Vallum Associates Limited Full time

    Head of Claims Job Description Position Title: Head of Claims Reports To: COO / CEO Department: Claims Location: United Kingdom Employment Type: Full-Time Position Overview: The Head of Claims oversees the claims department, ensuring efficient, accurate processing and excellent customer service. This role involves strategy development, team...

  • Head of Claims

    2 weeks ago

    London, Greater London, United Kingdom Zurich 56 Company Ltd Full time

    Job Title: Head of Claims at ZurichLocation:Swindon, hybrid working with 2 days a month in the officeThe Opportunity:We are thrilled to offer you an exciting new position within our Retail Protection business. As the Head of Claims, you will lead the Claims Policy Team, playing a vital role in advancing our claims proposition through strategic planning,...

  • Head of Claims Quality Assurance

    2 weeks ago

    London, Greater London, United Kingdom Aspen Insurance Holdings Full time

    Reference: ASPUKRS00041,Permanent - Full TimeAbout us: Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions. We believe the way we work is just as important...

  • Technical Claims Lead

    2 weeks ago

    London, Greater London, United Kingdom Aspen Insurance Holdings Full time

    Date:20 Feb 2024Location: London, GB, EC3M 3BDCompany:Aspen InsuranceSince Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.We believe the way we work is just...

  • Head of Marine, Energy and Aviation Claims

    2 weeks ago

    London, Greater London, United Kingdom IQUW Group Full time

    Overview:Head of Marine, Energy and Aviation claims:Reporting to: IQUW s1856 Head of ClaimsLocation: LondonAbout usIQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products; Marine and Energy, Property, Speciality, Professional Lines and Reinsurance. We combine data...

  • Head of Marine, Energy and Aviation Claims

    2 weeks ago

    London, Greater London, United Kingdom ERS Administration Services Full time

    Overview:Head of Marine, Energy and Aviation claims:Reporting to: IQUW s1856 Head of ClaimsLocation: LondonAbout usIQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products; Marine and Energy, Property, Speciality, Professional Lines and Reinsurance. We combine data...

  • Technical Claims Specialist-intl Casualty

    2 weeks ago

    London, Greater London, United Kingdom Aegis London Full time

    Job profile:Job title: Technical Claims Specialist - International CasualtyLocation:London (Hybrid)Employee status: PermanentPurpose of the role:We are currently seeking a Technical Claims Specialist (International Casualty) to join our well-established and market-leading Claims team. This individual will take a lead role in investigating, evaluating and...

  • Technical Lead Claims

    2 weeks ago

    London, Greater London, United Kingdom Resource Solutions. Full time

    Job Title: Technical Claims Lead (Energy and Construction)Job Type: PermanentLocation: London (Hybrid - 3 days in the office)Package: CompetitiveAre you a Claims Professional looking for a new, exciting challenge? Would you like to work for one of the UK's Llyod's leading Insurance services firms?Resource Solutions has an exciting opportunity for a Claims...

  • Technical Claims Consultant

    2 weeks ago

    London, Greater London, United Kingdom Willis Towers Watson Full time

    Remote Relationship Manager - Technical Claims Location: UK (remote) About the Role: Reporting to the Technical Claims Director, you will play a key role as a relationship manager for internal stakeholders and external clients, ensuring that major and complex losses align with clients' strategic objectives. Establish and manage clear terms of reference...

  • Head of Claims

    2 weeks ago

    London, Greater London, United Kingdom Westpandi Full time

    Head of Claims (People) - Job DescriptionDepartment: ClaimsReports to: Group Head of ClaimsOverall Role Purpose:To lead and manage a Claims Team, providing a first-class claims service to Members for all classes of the Company's business. To facilitate the fulfilment of the Company's business objectives.Key Responsibilities:Managing the Claims Team by...

  • Head of Claims Operations

    2 weeks ago

    London, Greater London, United Kingdom Eames Consulting Full time

    Job Details:Sector: Claims & Operations-Location: City of London-Job Ref: JN _ Job Type: Permanent-Salary: Negotiable-Contact: Sam CraykI'm currently working with a global insurance carrier on the appointment of a Head of Claims Operations in London. My client is experiencing rapid growth and as such requires an experienced Claims Operations professional to...

  • Claims Manager

    2 weeks ago

    London, Greater London, United Kingdom Arthur Full time

    Arthur is proud to be partnering with our client in their search for a Professional Lines and Casualty Claims Manager. My client is a highly regarded company within the London market who specialises in the management of discontinued insurance and reinsurance portfolios. Responsibilities: To support the Head of Claims to deliver the Company's strategic...

  • Head of Marine Claims

    2 weeks ago

    London, Greater London, United Kingdom Allianz Commercial Full time

    Let's care for tomorrow.Your ambitions. Your dreams. Your tomorrowWhether it's aircraft, international business, offshore wind parks or Hollywood film productions, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.We are looking for a Head of Marine Claims (M/F/d), based in LondonYour TeamOur Marine Claims team...

  • Technical Claims Specialist

    2 weeks ago

    London, Greater London, United Kingdom Aviva plc Full time

    Technical Claims Specialist If you're a skilled Technical Claims Specialist seeking a new opportunity, look no further! Aviva Technical Claims Services has an opening for a Claims Specialist in the Construction, Engineering, and Renewables team, focusing mainly on renewables claims. Manage a portfolio of technical cases to the highest standards and...

  • Claims Manager

    2 weeks ago

    London, Greater London, United Kingdom The Emerald Group Ltd, Search and Selection Full time

    My client specialises in the management of discontinued insurance and reinsurance portfolios. They has assumed responsibility for a number of run-off insurance portfolios.They offer hybrid working, with the successful applicant expected to attend the London office approximately 40% of the time, or more should business requirements dictate. All roles will be...