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Claims Manager
3 months ago
Arthur is proud to be partnering with our client in their search for a Professional Lines and Casualty Claims Manager. My client is a highly regarded company within the London market who specialises in the management of discontinued insurance and reinsurance portfolios.
Responsibilities:
- To support the Head of Claims to deliver the Company's strategic initiatives and objectives and be involved in designing the same
- Implement internal procedures and processes to effectively drive the strategic aims of the Company ensuring adherence and consistency across the team
- Support and implement the Claims Handling guidelines including claims handling strategy for complex claims and providing support and oversight to the wider team regarding settlement strategies and management of external experts and lawyers
- Provide support to the Head of Claims to ensure reports and controls are in place to ensure appropriate management of the claims process and all internal and external reporting requirements are met
- Directly handle Complex Claims to a high standard, liaising with the Complex Claims Teams as required, identifying and pursuing opportunities to create value and protect the company's position through proactive handling of claims
- Proven knowledge of Professional Lines & Casualty including Cyber
- Weekly reporting to the Head of Claims on significant new claims/claim movements/key milestones as well as claim KPIs and team performance against said KPIs
- Regular reviews of KPIs and team performance utilising appropriate tools and systems
- Attend regular meetings with claims and actuarial teams to ensure mutual exchange of information and joined up response to emerging issues
- Make effective decisions when dealing with complex technical claims scenarios
Requirements:
- In-depth insurance industry knowledge and experience, focusing on advising on claims and underwriting matters for Professional Lines & Casualty
- Excellent team working ethic with excellent customer service approach
- Ability to manage, develop and retain talented claim professionals
- Good communication, presentation and negotiation skills
- Able to present on a wide variety of topics at short notice
- Ability to adapt in a fast-changing environment, quickly identifying and solving problems
- Litigation experience including, settlement conferences, mediations, arbitrations, drafting pleadings, discovery and trial experience
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