Technical Claims Lead

2 weeks ago

London, Greater London, United Kingdom Aspen Insurance Holdings Full time

Date:20 Feb 2024

Location:
London, GB, EC3M 3BD

Company:
Aspen Insurance

Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.


We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.

Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

  • To evaluate and process in an accurate and timely manner, claims estimates and paid claims values in accordance with policy terms and conditions to provide the level of service and meet obligations contracted to by the company at all times.
  • Through the use of analytics and insights continually drive continuous improvement in the use of TPAs and thirdparty experts.
  • Build effective tools, processes and governance to minimise regulatory, legal and operational risk. and ensure operational reporting is accurate and delivered within required timelines.
  • Our Aspen Values are expected to be reflected in the delivery and performance of every role
Key Results Areas

  • Contributes to, monitors and advises on the plan developments and changes
in order to ensure relevancy, compliance and optimal delivery

  • Manages complex claims in collaboration with peers and colleagues in other
offices in the processes and technicalities of the claims portfolio.

  • Deliver accurate and timely reporting to the claim's management and
leadership, as required

  • Policy, Process and Procedures
  • Support the regulatory and legislative response and adherence to
standards and embed any required change or mitigation required within designated claims portfolio.

  • Support the implementation of the group claims strategy to enable
delivery of overall business targets and performance against KPI's via the utilisation of data and intelligence

  • Investigate and resolve technical and operational issues within
designated claims portfolio and escalate as appropriate.

Enviromental Awareness/ Customer Focus

  • Foster strong relationships with brokers, 3rd parties, and our customers via
multi-channel engagement and focused forums.

  • Champion collaboration and engagement with internal stakeholders to
enable the resolution of issues and the implementation of initiatives.

  • Wider market engagement, including any applicable committee
membership, to promote the Aspen brand and claims reputation

Knowledge

  • Extensive and relevant knowledge of technical claims handling in a group
claims function, operating in a highly regulated environment.

  • Extensive experience of technical claims management supporting multiple lines of business / claims across geographies and industries with differing regulatory and legislative standards.
  • Strong understanding of delegated and thirdparty claims management from a
technical, commercial, and operational perspective.

Skills:

  • Negotiation skills
  • Influencing skills
  • Collaboration skill
Experience

  • Deep experience and a proven track record of working in a Claims environment within a specialized/complex Claims area
  • Recognised qualification(s) and/or good practical knowledge of the insurance
regulatory framework

  • Strong commercial experience of the general insurance industry and claims
trends to be able to provide expert advice and opinion where required.

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