Technical Field Claims Underwriter

3 weeks ago

London, Greater London, United Kingdom Avencia Consulting Full time

The Role

This role will suit someone who loves to work in a fast-paced environment whilst offering a premium customer service experience. You'll enjoy a varied role utilising your claims expertise whilst out in customer's homes supporting them with their claim. Claims types are varied and can range from dealing with buildings, contents or fine art damage within high net worth homes or assisting commercial customers to aid their recovery following an escape of water claim.

Key Responsibilities:

  • Visit a customer in person or undertake a video call to assess policy coverage to identify the extent of damage to buildings, contents or business interruption elements.
  • Creating a bespoke action plan for each claim and being accountable for proactively managing the claim and any third party suppliers through initial investigation to completion of repairs and settlement of contents or business interruption aspects
  • Validating, negotiating and settling claims fairly and proactively with an emphasis on prompt resolution and careful control of indemnity spend
  • Following a defined process and ensuring information is recorded in a clear and consistent manner with clear thought process and next steps planning
  • Liaising with customers and their contractors, disaster management companies, surveyors and our nominated contractors to carefully guide building work projects through to completion on budget and on time
  • Handling enquiries from policyholders, third parties and other experts on existing claims and identifying key triggers requiring escalation or additional review
  • Where applicable, providing risk management information and recommendations/requirements to both the policyholder and Underwriters for the improvement of the risk
  • Monthly visits to our Colchester office (attendance will be more regular during the initial induction period)
  • Supporting the wider claims team with technical and/or claims strategy advice

Skills and Knowledge

  • Proven claims handling experience in a field-based role dealing with high value property claims for both commercial and private clients
  • First class oral and written communication skills
  • Ability to work independently within the claims underwriting guidelines and strictly adhere to a claims handling authority
  • Solid attention to detail and confidence in dealing with internal and external customers and clients
  • Demonstrable technical claims handling experience
  • A sound understanding of building construction and drying techniques

Other

This role will predominantly cover Central London (by car or train) and either West London, Oxfordshire, Buckinghamshire, Berkshire or East London, Essex, Herts & Kent (coverage area will depend on location) but a flexible approach to travel is needed because we are a small team and highly customer focussed. The expectation is that the successful candidate will have two administrative (desk based) days per week.

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