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Client Principal

3 months ago

Leicester, Leicester, United Kingdom Mindera Full time

We are looking for a Client Principal to support and manage key client accounts based primarily in the UK delivering technology services.

This is an immersive, operational role to oversee the daily activities within an account that will typically have upwards of 50 software engineers working across numerous teams and networked to multiple client stakeholders.

Primarily the role will ensure we continue to deliver great service to existing clients and foster strong partnerships - that the customer is happy, our engineers are happy, new opportunities are nurtured, and risks well managed.

The role will also support marketing and pre-sales activities, including input to tenders, shaping of new proposals, attendance at events and so on.


You'll thrive in a fast-paced scale-up environment that believes in self-organisation and individual empowerment but is highly collaborative and supportive too.

This means taking initiative and looking to add value in other areas or new initiatives wherever possible, and therefore developing your skills and fulfilling your potential as the business continues to grow.


This position will require a split of time between client site and our offices in the UK, including occasional travel to our overseas offices (mostly in Europe).


Requirements:

Responsibilities:

  • Discover, map and maintain key stakeholder relationships for an account
  • Ensure good working knowledge of client context (challenges, goals, opportunities) and how the technology services we provide fit into the big picture and add value.
  • Oversight of day to day software delivery activities, demonstrating high level understanding of technologies, architecture and methodology, especially agile.
  • Manage the demand/supply between the needs of the client and our engineering workforce, ensuring up to date hiring plans, coordination of new recruitment, and onboarding
  • Maintain detailed knowledge of the size, structure and key responsibilities of our teams allocated to an account, to be credible in discussions with clients, e.g. recognising successes, weaknesses, and recommendations for improvement
  • Coordinate any changes in IT service provision with the client to avoid surprises, e.g. team changes, delivery problems & mitigation, cost or timescale variances etc
  • Preparation and attendance of monthly account meetings, including compiling information for reports
  • Foster an open and honest environment where achievements are celebrated and mistakes are learned from, demonstrating a high level of emotional intelligence to help resolve conflicts where necessary
  • Seek out and help curate account success stories and knowledge capital for marketing purposes
  • Help manage incoming warm leads, contribute to tenders and client proposals / presentations
  • Attendance at events, including networking and nurturing of new sales opportunities.
Relevant Skills and Experience

  • Previous experience as an Technology Engagement Manager or a Technology Delivery Manager / Head of Engineering or CTO looking for a career change
  • Exceptional communication and teams skills with a track record of being able to build and maintain longlasting relationships
  • Ambitious, confident and motivated; able to meet and exceed targets in a customer facing role
  • Experience of successfully working with challenging clients and with complex business scenarios.
  • Strong commercial skills with the ability to identify when requests are outside current commercial agreement, ensuring chargeable work is accurately managed and profit margins maximised
  • Solutionfocused, consultative, trusting and reassuring sales approach
  • Good attention to detail

Benefits

  • Flexible and autonomous working
  • Multiple salary cycle's a year (including selfproposed salary increases)
  • Access to Udemy online training and opportunities to learn and grow within the role
  • Enhanced Maternity, Paternity, shared parental and adoption leave and pay
  • 25 days holiday (+ bank holidays). After 2 years of employment, you are entitled to an additional day a year increasing up to a maximum of 30 days leave.
  • Private Medical Healthcare with Aviva
  • Pension scheme (up to 8% matched)
  • Social activities, including annual Summer and Christmas parties
  • Conference budget
  • Eye Test Voucher
  • Autonomous working
  • Cycle2Work
  • Retail Discounts Scheme