Client Principal

3 weeks ago

Leicester, Leicester, United Kingdom Mindera Full time
About the Role

We are seeking a seasoned professional to join our team as a Client Principal, responsible for managing key client accounts based primarily in the UK. As a key member of our delivery team, you will oversee the delivery of software solutions to our clients, ensuring we maximize value for both our clients and Mindera.

This is an immersive leadership role that requires a strategic mindset, with a focus on overseeing the day-to-day activities within an account. You will be responsible for ensuring we deliver a great service to our clients, fostering strong partnerships, and identifying new opportunities for growth.

The ideal candidate will have a strong understanding of technology delivery, ideally gained from previous hands-on experience as a developer, architect, or project manager. You will be able to build and maintain long-lasting relationships with clients and stakeholders, and have a track record of successfully working with challenging clients and complex business scenarios.

Key Responsibilities
  • Discover, map, and maintain key stakeholder relationships for an account.
  • Ensure a good working knowledge of clients' businesses, including challenges, goals, and opportunities, and how our technology services fit into the big picture and add value.
  • Oversight of day-to-day software delivery activities, demonstrating a high-level understanding of technologies, architecture, and methodology, especially agile.
  • Manage the demand/supply between the needs of the client and our engineering workforce, ensuring up-to-date hiring plans, coordination of new recruitment, and onboarding.
  • Maintain detailed knowledge of what the team is doing and be credible in discussions with clients, recognizing successes, weaknesses, and recommendations for improvement.
  • Coordinate any changes in our work with the client to avoid surprises, team changes, delivery problems, and mitigation, cost or timescale variances, etc.
  • Preparation and attendance of monthly account meetings, including compiling information for reports.
  • Foster an open and honest environment where achievements are celebrated and mistakes are learned from, demonstrating a high level of emotional intelligence to help resolve conflicts where necessary.
  • Seek out and help curate account success stories to champion the team and use as case studies for future opportunities.
  • Attendance at events, including networking and nurturing of new sales opportunities.
Requirements
  • Previous experience as a Technology Engagement Manager or a Technology Delivery Manager, Head of Engineering, or Head of Tech.
  • Exceptional communication and team skills with a track record of being able to build and maintain long-lasting relationships.
  • Ambitious, confident, and motivated; able to meet and exceed targets in a customer-facing role.
  • Strong understanding of technology delivery, ideally gained from previous hands-on experience as a developer, architect, or project manager.
  • Experience of successfully working with challenging clients or stakeholders and with complex business scenarios.
  • Solution-focused, consultative, trusting, and reassuring approach.
  • Good attention to detail.
What We Offer
  • Flexible and autonomous working.
  • Annual bonus, subject to company performance.
  • Multiple salary cycles a year (including self-proposed salary increases).
  • Access to Udemy online training and opportunities to learn and grow within the role.
  • Enhanced Maternity, Paternity, shared parental, and adoption leave and pay.
  • 25 days holiday (+ bank holidays). After 2 years of employment, you are entitled to an additional day a year increasing up to a maximum of 30 days leave.
  • Private Medical Healthcare with Aviva.
  • Pension scheme (up to 8% matched).
  • Social activities, including annual Summer and Christmas parties.
  • Conference budget.
  • Eye Test Voucher.
  • Autonomous working.
  • Cycle2Work.
  • Retail Discounts Scheme.

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