Participant Contact Centre Advisor

2 weeks ago


Cheadle, Staffordshire, United Kingdom UK Biobank Full time

The working pattern for this role is 35 hours per week (5 x 7 hours shifts over Monday to Saturday).

Permanent and 6 month fixed term contracts available.


The Participant Contact Centre (
PCC) provides professional, friendly and courteous support to UK Biobank participants, handling requests for study information, providing guidance and answering study queries, as well as booking appointments and dealing with a variety of participant administration tasks.

The
PCC aims to promote ongoing engagement and the team is central to delivering a great experience for all 500,000 of our participants.


The role holder will work in accordance with UK Biobank policies and procedures, ensuring that all interactions with participants are appropriately handled and recorded.


Responsibilities:

Responsible for updating UK Biobank's CRM with accurate participant data
Make recommendations to your Team Leaders for service improvements and other developments, and work with your colleagues to implement changes
Achieve contact centre KPIs to drive quality and ensure SLAs are met
About you
Essential
Experience of working within a contact centre environment
Experience in working within a quality-focused organisation
Able to engage and communicate effectively and professionally
Attentive to detail and ability to follow standard operating procedures
Experience in contact centre/CRM software systems
Excellent organisation and time-management skills with the ability to multi-task and prioritise work

Our passion for diversity and equality means creating a work environment for all employees that is welcoming, respectful, engaging, and enriched with opportunities for personal and professional development.

What's on offer
We have a range of benefits here at UK Biobank, some of the highlights of those are:26 days' annual leave (which increases with length of service) plus Bank Holidays
Holiday buy scheme (buy up to 1 week of additional leave per year)
A paid day off for your birthday (in addition to annual leave)
USS Pension Scheme which is a 'hybrid' defined benefit/defined contribution scheme (9.8% Employee Contribution, 21.6% Employer Contribution)
Enhanced family leave (available from day 1 of employment)
Cycle to work scheme
Professional subscriptions reimbursement (where applicable)
Free gym on site
On site Canteen
Subsidised lunches (£5 contribution per day when working on site) and refreshments
Free car parking
Employee discounts portal
20% Discount at EE
Employee Assistance Programme
Eye-care scheme
Annual flu vaccination
Life Assurance cover

LI-DNI
About UK Biobank

UK Biobank is a large-scale biomedical database and research resource containing genetic, lifestyle and health information from half a million UK participants.


UK Biobank's database, which includes blood samples, heart and brain scans and genetic data of the 500,000 volunteer participants, is globally accessible to approved researchers who are undertaking health-related research that's in the public interest.

UK Biobank recruited 500,000 people aged between 40-69 years in from across the UK.

With their consent, they provided detailed information about their lifestyle, physical measures and had blood, urine and saliva samples collected and stored for future analysis.


Application Deadline
February 28, 2023

Department

PCC

Employment Type
Permanent

Location
Cheadle

Workplace type
Onsite

Compensation
£25,000 / year

Reporting To
Zubair Ahmed

  • This role's hiring manager:
Zubair Ahmed

View Zubair's Profile

Job Type:
Permanent

Salary:
£25,000.00 per year

  • Cheadle, Staffordshire, United Kingdom Human Appeal Full time

    Donor Care Call Centre Advisors Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide. We are currently looking for outgoing individuals with great communication and people skills to join Human Appeal as Donor Care Call...


  • Cheadle, Staffordshire, United Kingdom Together Full time

    Company DescriptionWe are Together - a specialist lender with over 50 years' experience, and a loan book topping £6 billion. We're a team of over 750 colleagues and continuing to grow.Lending year-in, year-out, we've grown to into one of the finance industry's best-kept secrets. We play our part to turn challenges into opportunities that make our customers'...


  • Cheadle, Staffordshire, United Kingdom Fintelligent Full time

    Job Title: Customer Service Advisor Company: Forward-Thinking Umbrella Company We are currently assisting a forward-thinking umbrella company in search of a positive and enthusiastic Customer Service Advisor to become part of their dynamic team located in Bramhall. This exciting role provides a competitive base salary of £23,500 with a substantial bonus...

  • People Advisor

    4 weeks ago


    Cheadle, Staffordshire, United Kingdom Michael Page Human Resources Full time

    We are looking for a passionate People Advisor to join our thriving international business as part of our HR team. Based in Cheadle, the role is covering for a maternity leave and will be for a minimum of 12-months with potential to extend.Client DetailsAbout Us:Established in 2002, we've grown into a global powerhouse with offices spanning the UK, US,...

  • People Advisor

    1 month ago


    Cheadle, Staffordshire, United Kingdom Michael Page Human Resources Full time

    We are looking for a passionate People Advisor to join our thriving international business as part of our HR team. Based in Cheadle, the role is covering for a maternity leave and will be for a minimum of 12-months with potential to extend.Client DetailsAbout Us:Established in 2002, we've grown into a global powerhouse with offices spanning the UK, US,...


  • Cheadle, Staffordshire, United Kingdom Human Appeal Full time

    CHARITY DONOR CARE ADVISORHuman Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.THE JOB: Engaging with Human Appeal donors Maintaining call centre database by entering or updating information accurately Generating funding for...

  • People Advisor

    2 weeks ago


    Cheadle, Staffordshire, United Kingdom Michael Page (UK) Full time

    About Our Client About Us: Established in 2002, we've grown into a global powerhouse with offices spanning the UK, US, Australia, and China. With a workforce of 140 dedicated professionals, we pride ourselves on our relaxed, informal, and agile workplace culture. Our recently refurbished offices near Manchester Airport offer a welcoming and collaborative...


  • Cheadle, Staffordshire, United Kingdom Together Full time

    Customer Service Advisor, you will work as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. We're focussed on providing high quality support to regulated and unregulated customers. Our aim is to understand a customer's circumstances and offer the appropriate...


  • Cheadle, Staffordshire, United Kingdom Human Appeal Full time

    Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.The Job: Engaging with Human Appeal donors Maintaining call centre database by entering or updating information accurately Generating funding for Human Appeal through...


  • Cheadle, Staffordshire, United Kingdom Jobwise Ltd Full time £24,000

    Are you looking for your next role within Customer Service? Is providing an excellent level of service to both internal and external Customers your passion? Working for a marketing solutions and communications business who cover every channel across multiple markets, a company of over 900 employees that can offer fantastic personal and professional...


  • Cheadle, Staffordshire, United Kingdom Circle Health Group Full time

    Salary: £21, £22,000 (depending on level of experience, training and qualification)Customer Service AdvisorFull Time - PermanentCircle Health Group are proud to be recognised as one of the UK's 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.We have an opportunity for a Customer Service...


  • Cheadle, Staffordshire, United Kingdom GHD Full time

    Future Energy Overview: Driven by a global network of purpose-driven professionals who live and breathe the Power of Commitment, GHD is actively helping clients and communities navigate the complex and rapidly evolving energy transition. Due to the ongoing success of this initiative, we are currently looking for highly skilled and motivated behavioural...


  • Cheadle, Staffordshire, United Kingdom The Behavioral Economics Group Full time

    Future Energy Overview: Driven by a global network of purpose-driven professionals who live and breathe the Power of Commitment, GHD is actively helping clients and communities navigate the complex and rapidly evolving energy transition. Due to the ongoing success of this initiative, we are currently looking for highly skilled and motivated behavioural...


  • Cheadle, Staffordshire, United Kingdom Together Full time

    Company Description**_Salary: £26,000, plus performance bonus and benefits_**We are Together - Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 700 colleagues.A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by...

  • Customer Advisor

    2 weeks ago


    Cheadle, Staffordshire, United Kingdom The AA Full time

    This is the job:Job Title: The AA TeamLocation: CheadleSalary: £24,500Bonus: Average bonus £4000 per year with potential to exceed based on performanceContract: Full time - permanentHours: 40 hours over 5 days a week, Monday to Friday shifts between 8am - 7:15pm and alternate Saturday shifts between 9am - 5:15pmIf you're good at what you do, you can work...


  • Cheadle, Staffordshire, United Kingdom The AA Full time

    What will I be doing?:What will I be doing? Supporting a highvolume outbound customer service contact centre Making outbound calls to new, existing and previous customer about our emergency breakdown cover Calling new and previous customers who have received online quotes Calling existing customers about their membership renewal Striving towards sales goals...

  • Patient Advisor

    2 weeks ago


    Cheadle, Staffordshire, United Kingdom Manchester Fertility Full time

    Manchester Fertility is at the forefront of private fertility care in the UK. Located in Cheadle, South Manchester, our aim is to help individuals and couples achieve their dream of parenthood. Over 8,000 babies have been successfully born since we opened in 1986, establishing us as leaders in the fertility industry.As one of the pioneers in private...

  • Marketing Specialist

    2 weeks ago


    Cheadle, Staffordshire, United Kingdom Pets at Home Full time

    Location: Handforth (Cheshire) office based 2 days per week (Tuesday and Wednesday)The Role: This is an exciting opportunity for an ambitious marketer to join our pawsome Pet Care Centre (PCC) Local Marketing Team as a Marketing Specialist in Local Marketing. This is a pivotal role in the team responsible for delivering our ambitious rollout of our Estate...

  • Head of Finance

    2 weeks ago


    Cheadle, Staffordshire, United Kingdom UK Biobank Full time

    We have an opportunity for a full time position as Head of Finance at UK Biobank to lead the finance team in the day-to-day management of all financial requirements of the organisation. Ensuring the timely and regular production of accurate and complete management and statutory accounts. Undertaking regular and detailed financial forecasts and budgets and...


  • Cheadle, Staffordshire, United Kingdom Seashell Trust Full time

    Family Liaison PartnerSalary: circa £32k per annum + benefitsHours: 37.5 hours per weekJob Type: PermanentLocation: Cheadle Hulme, SK8 6RQHere at Seashell, we provide care and education for children and young people (up to 25 years old) with severe, profound, and complex learning difficulties and disabilities, sensory impairment and communication disorders...