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Customer Service Advisor
3 months ago
Customer Service Advisor
Fasttrack Resources are proud to be working in partnership with a prestigious client who are looking to recruit for a
Customer Service Advisor to join their team on a full time, permanent basis.
This is an excellent opportuinty to join a company working towards decarbonisation with renewable energy and electric vehicle charging is at the heart of what we do.
About the role:
- Salary up to £23,000 per annum
Monday to Thursday 08:30 - 17:00 and
Friday: 08:00 - 16:30
What we can offer you:
- Genuine progression
- Competitive Salary
- A Great Work Environment
- Free Onsite Car Parking
About the role:
- Proactively contact potential or existing customers, ask questions to understand customer requirements
- Develop professional relationships to determine customer's needs and expectations
- Educate customers about features and benefits of product to improve brand loyalty and upsell opportunities
- Provide complete problem resolution for issues received through customers
- Take and process orders in an accurate manner
- Participate in special projects and/or provide support to project teams regarding improvements or changes to existing programs or implementation of new programs.
- Work on other adhoc duties
About you:
- Previous experience of working in a customer service / call centre / help desk setting
- Experience working in a fastpaced enviroment
- Problem Solving Abilities
- Excellent communication skills
- A willingness to learn and succeed. A desire to improve and develop.
- Competent in the use of Microsoft Office products, especially Word & Excel
Job Types:
Full-time, Permanent
Salary:
Up to £23,000.00 per year
Benefits:
- Company events
- Company pension
- Onsite parking
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Burton-OnTrent, DE13 9PD: reliably commute or plan to relocate before starting work (required)
Experience:
Customer Service: 2 years (preferred)
Call Centre: 2 years (preferred)
- Sales: 1 year (preferred)
Work Location:
One location
Reference ID:
CSA - ST
