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Customer Service Representative
2 months ago
An exciting opportunity has arisen to join a leading business in Burton, offering a flexible/hybrid role with 35 hours a week. As a Customer Service Advisor - Educational Services, you will be responsible for providing world-leading customer service to key stakeholders, proficiently supporting them with a wide range of queries.
Key Responsibilities:- Deliver High Standards of Customer Service: Respond to email and telephone queries from customers in a prompt and efficient manner, meeting service level targets.
- Provide Efficient Solutions: Offer effective solutions to customer queries, ensuring excellent customer service every time.
- Update Customer Profiles: Accurately update customer profiles to ensure accurate information.
- Support Learners: Provide comprehensive course information to learners, ensuring they have the necessary support.
- Work in a Flexible Manner: Support wider operations in a flexible and agile manner.
- Provide Administration Support: Assist in the delivery of world-leading customer service, providing administration support as required.
- Enhance Customer Experience: Identify opportunities to enhance the customer experience, ensuring happy customers.
- Execute Additional Tasks: Perform additional tasks as required to support the team.
- Comply with Company Policies: Adhere to all company policies and procedures to ensure the highest standards of health, safety, and well-being.
- Strong Communication Skills: Possess strong written and verbal communication skills, including a GCSE grade C (or equivalent) in English Language.
- Customer-Focused Experience: Have experience working in a fast-paced customer-focused environment, delivering excellent customer service.
- Support Experience: Have experience supporting customers over the telephone and via email communication.
- Problem-Solving Skills: Be able to identify and solve problems, providing simple and customer-centred information.
- Team-Working Experience: Possess proven team-working experience, with the ability to build and maintain relationships with customers.
- IT Skills: Be proficient in Microsoft Office 365, including Excel, and have the ability to learn new information and IT systems quickly.
This is a full-time role, Monday to Friday, 35 hours a week, with a flexible/hybrid schedule. If you're interested in this opportunity, please click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.
