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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Advisor to join our Technical Services department on a fixed-term contract basis. As a key member of our team, you will be responsible for providing exceptional customer service to our external customers in the on-trade sector, while working closely with internal stakeholders to maintain our premium brands.
Key Responsibilities- Liaise with external customers to resolve maintenance and new dispense point requests in a timely and efficient manner.
- Work closely with the Technical Services team to ensure efficient logging of maintenance work for our Field Service Engineers.
- Develop and maintain strong relationships with internal stakeholders to plan and execute new installations as part of our expanding product portfolio.
- Proven experience in delivering excellent customer service, either on the phone or face-to-face.
- Ability to learn new skills and processes in a fast-paced environment.
- Strong issue resolution skills, with a focus on meeting the needs of our customers and our business.
- Comfortable with daily computer use and internal software systems.
Molson Coors Beverage Company is a leading beverage company with a rich history of over two centuries. We produce some of the most beloved and iconic beer brands, while also expanding our portfolio beyond the beer aisle. We are committed to promoting responsible drinking and creating a sustainable future.
We offer a range of benefits, including flexible work programs, a commitment to physical and mental wellbeing, and a focus on diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about the beverage industry, we encourage you to apply for this exciting opportunity.
