After-sales

2 weeks ago

London, Greater London, United Kingdom Page Personnel Public Sector & Not for profit Full time
Aftersales Team are looking to appoint an additional Consultant who can provide an excellent staircasing/equity loans progression and completions service, ensuring a highly professional experience for all stakeholders

Client Details
A leading and expanding Housing Association are in need of a Aftersales Consultant to join their central London team.

Description
As an Aftersales Consultant your role will involve the following key responsibilities:

  • Responsible for hitting monthly targets for equity loan &/or staircasing completions
  • Communicate regularly with customers to keep them up to date on transactions
  • Read and interpret leases and legal charges and give effective advice to customers and other key internal and external stakeholders
  • Keep up to date records within Salesforce CRM system
  • Ensure compliance with FCA & AML regulations
  • Liaise with internal and external parties to ensure transactions complete in a timely manner
  • Keep up to date with relevant legislation and product developments
  • Handle first stage complaints, collate all required information, and provide appropriate response to the customer

Profile

What you'll need to succeed

  • Experience and good knowledge of the Equity Loans &/or staircasing process and shared ownership product
  • Proven experience of hitting sales targets
  • Proven experience of providing excellent customer service and handling challenging customer situations
  • Practical knowledge of antimoney laundering regulations and FCA legislation
  • Ability to work with minimum supervision and to extremely tight deadlines.
  • Excellent communication skills and attention to detail
  • Educated to GCSE level C (or equivalent work experience)

Job Offer

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional 'Beliefs day' once a year to have an extra a day off
  • Enhanced pension with matched contributions of up to 9%
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit interest free loan to help with rental deposits
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • We are committed to the wellbeing of our colleagues and support this as an organisation

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