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Customer Experience Assistant

3 months ago

Birkenhead, Wirral, United Kingdom Scottish Power Full time £23,120

Customer Service Representative

Location: North Cheshire Trading Estate, Prenton (limited public transport) (Office Based)

Salary: £23,120 per annum (pro rata for part-time) plus excellent benefits

Hours: 37 hours per week, part-time hours available

Description:

  • Be the crucial first point of contact for customers during challenging situations
  • Stay calm under pressure and provide prompt solutions
  • Support vulnerable customers with extra care across multiple communication channels
  • Offer reassurance and handle customer dissatisfaction with a caring approach
  • Work in an Emergency Call Centre open 24/7, 365 days a year

Benefits:

  • Competitive salary reviewed annually
  • Pension scheme with double matching contributions
  • 36 days of annual leave
  • Holiday purchase option
  • Share Incentive Plan and Sharesave Scheme

SP Energy Networks is dedicated to a sustainable future through renewable energy and values diversity and inclusion in the workplace. Join us for a rewarding career with real growth opportunities in a global organization committed to making a positive impact.

Note: Applicants not citizens of the country of the vacancy must comply with immigration requirements to work legally.