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Customer Engagement Specialist

3 months ago

Birkenhead, Wirral, United Kingdom Tenpin Ltd Full time
Customer Service Assistant - Tenpin Ltd

Join Our Dynamic Team

At Tenpin Ltd, we pride ourselves on creating memorable experiences. Our venues are not just about bowling; we offer a variety of entertainment options including escape rooms, karaoke, 4D laser games, soft play areas, arcade games, and pool tables. Enjoy our fully stocked bars featuring cocktails and a delightful food menu.

We cater to families and individuals of all ages, making our centers enjoyable places to visit and even better places to work. If you have a passion for entertainment, we want you on our team

Your Role

As a Customer Service Assistant, your primary responsibility will be to ensure an exceptional experience for our guests. This involves managing bookings at reception, addressing customer inquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and beverages.

You will be expected to work efficiently, demonstrate initiative, and maintain a friendly demeanor. Providing outstanding customer service will be central to your role, and you should feel comfortable interacting with guests.

Essential Skills

  • Enthusiastic and determined, with the ability to thrive in a fast-paced environment
  • A proactive approach with a 'nothing is too much trouble' mindset
  • Strong communication skills and a commitment to high-quality customer service
  • Flexible availability, including evenings and weekends
  • Approachable and supportive attitude
  • Organized with the ability to handle multiple tasks
  • A collaborative team player

Benefits We Offer

  • Exclusive discounts through Tenpin Treats
  • Complimentary bowling for friends and family
  • Free meals during shifts of 6 hours or more
  • Enhanced parental leave policies
  • Health care cash back scheme
  • Employee assistance programs
  • Access to counseling services
  • Life insurance coverage
  • Long service recognition
  • Referral bonuses
  • Instant recognition rewards

Career Growth Opportunities

If you are seeking to advance your career, Tenpin is an excellent starting point. We are committed to developing our network of successful venues, and we recognize that our people are key to our success. Many of our managers began their journey as team members and have progressed into leadership roles.

Next Steps

If you are interested in building your career with us, please proceed with the application process.