Veterinary Insurance Claims Administrator

2 weeks ago


York, York City, United Kingdom The Minster Veterinary Practice Full time
Full Time 40 Hour a week or Part time Hours 20 hrs a Week job share role

Company description

Friendly forward thinking busy veterinary Hospital

  • Benefits package to include Company Pension
  • Health shield memberships
  • Cycle to work scheme,
  • Enhanced maternity & paternity pay,
  • Enhanced holidays,sick pay
  • CPD encouraged and allowance allocated
  • Discounted veterinary Fees plus many more enhanced Terms and conditions.

Insurance Administrator Role

Overview of the Role:


A key member of the Veterinary Team, the role is responsible for providing excellent customer service to all clients and associates of the Veterinary Practice.


Line Manager:
Practice Manager

Duties & Responsibilities

Insurance

  • Process all insurance claims
  • Process claims submitted via online portals eg Animal friends & Petplan
  • Allocate insurance bac's payments
  • Contact insurance companies to chase outstanding claims or client queries
  • Ongoing review of the Practice protocol for insurance and the customer journey/ communication
  • Process refunds if required after the insurance company have settled
  • Make sure
    all the Team are following the process of claims and are aware of the practice procedure, especially Direct claims direct consent forms signs, excess and co payments paid prior to claim being sent.
  • Allocating payments to the Practice Manager's system via the online or text payment method on the global portal platform

Person Specification:

The role would be best suited to a person who:

  • Enjoys working as part of a team.
  • Calm and Empathetic
  • Flexible and able to adapt to change
  • Organised and efficient

Skills/Qualifications:

  • Excellent communication skills
  • Able to prioritise workload efficiently
  • Excellent attention to Detail

Pay:
From £23,795.20 per year

Benefits:

  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Onsite parking
  • Sick pay

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Experience:

Veterinary Administration: 1 year (preferred)

Work Location:
In person

Application deadline: 24/05/2024

Expected start date: 01/07/2024

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