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Clinical Research Nurse
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Cardiology Coordinator
3 months ago
To provide a clinic co-ordinator role for the cardiology devices department, booking appointments, clinic changes, answering telephone enquiries and are able to work well in a team as well as on their own.
Hours of work will be 08.00am- 16.00pm or 09.00am17.00pm on a rota basis.
Communication:
- To act as a point of contact for queries from clinical and nonclinical staff
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice.
Patient Care:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role's line manager
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
