Front Office Supervisor

2 weeks ago

East London, United Kingdom Leonardo Royal Hotel London Tower Bridge Full time

Job Ref:
JI22565

Branch:
Leonardo Royal Hotel London Tower Bridge

Location:
Leonardo Royal Hotel London Tower Bridge

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Posted date:19/03/2024

Closing date:21/04/2024

Be Yourself - Be Leonardo

At Leonardo Hotels, we are recruiting for a Supervisor role to join our great team in the Reception department. We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a Happy stay with us.

As Reception Supervisor

We want you to be part of a great and diverse team working together to provide great hospitality and products to our guests in the reception department. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience.

What we want you to have -

  • Supervisory experience or be a strong front office team member looking to take on additional responsibility.
  • Great communication skills so you can chat to the team and of course our guests providing a great welcome and departure.
  • Flexiblility to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no splitshifts here)
  • The ability to recognise what our customers want and need and be able to provide it
  • Good people skills to work well in a team we want work to be fun for all of our employees
  • Have a genuine interest in providing hospitality to our customers
  • Confidence with systems and taking payments
  • To be able to work well under pressure at times and multi task in a fast paced environment
  • Ensure prompt resolution of customer complaints

The job -

  • To supervise the activities of the Reception Crew, ensuring they are aware of their responsibilities and performing duties to a high standard.
  • To be familiar with the days business, including arrivals, departures and special requests, so that you can prepare the team and department and be ready for action
  • To ensure that all customer requests and queries are responded to promptly and effectively.
  • To keep all areas clean and tidy at all times
  • To follow the company standards and procedures for guest arrivals and departures. These will be checked by our Mystery Guests.
  • To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
  • Training and motivating team members.
  • Ensure all cash, charge, float and till procedures are carried out correctly.


Why come and work for us - to receive practical training, development and progression within a dynamic and rapidly expanding company.

If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.


Some of the great benefits of working for us include:

  • Earn thousands by referring a friend to work with us
  • Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
  • Company Pension Scheme, Life assurance Wellbeing support
  • 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
  • The opportunity to work for a wellrespected brand where people development is at the heart of our culture
  • An array of learning courses in which you can attend the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
  • Leo Points earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off
  • Employee of the month earning you a little bonus and fame for that entire month.
  • Flexible working hours
- shift working is what we do but not split shifts - we want you to have a work-life balance too

  • Uniform Meals on duty
  • Monthly / Quarterly engagement activities we like to have fun while working hard
  • Annual Charity Event Day
- we help and support our communities

  • Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support

About Leonardo Royal Hotel London Tower Bridge:

Leonardo Royal Hotel London Tower Bridge is perfectly situated next to the iconic Tower Bridge and Tower of London, and just a short distance from top sights like Borough Market and the HMS Belfast, making it a convenient base for guests visiting London for either business or leisure.

The hotel boasts 370 spacious bedrooms, some boasting sweeping views of the city and the adjacent Tower Bridge, a selection of bars and restaurants, a state-of-the-art Health and Fitness Centre with 25 metre pool, 17 meeting and events suites spread over 2 floors and Ajala Spa.

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