IT Service Manager

2 weeks ago

Blackpool, Blackpool, United Kingdom Department for Work and Pensions Full time
The main responsibilities of the role will be to:
  • Ensure effective patterns and trends, understanding business impacts. Supporting analysis to identify appropriate prioritisation, contributing to Knowledge Management, Problem Management, and solution identification where required, using agreed processes, procedures and policies.
  • Ensure delivery of high quality support for all end users, understanding the business impact, supporting resolution of Incidents/Tickets, issues and queries. Manage resulting end user communication and expectations, ensuring end-users are satisfied in using and accessing the Product/Service.
  • Manage implementation of necessary activities and interventions specific to Product/Service to support Business outcomes and following agreed processes.
  • Apply insight from issues, Incidents, Problems and processes to identify and explore opportunities for Continual Improvement, to optimise current processes and technology.
  • Encourage joined up team work within own team and across other groups. Establish professional relationship management of issues raised on all channels. Progressing the resulting Incidents/Tickets, queries, using appropriate prioritisation, agreed processes, procedures and policies, and ensuring referral to relevant resolver groups for resolution where required.
  • Manage Problems/issues through monitoring of products/services with a range of stakeholders and collaborate to share information and resources.
  • Monitoring service metrics that define expected service quality and performance, through the identification of service level infractions, and undertaking trend analysis, to identify and report on product performance, efficiencies and effectiveness of support activities.
  • Ensure own knowledge of Product/Service is updated as change is released. This includes personal knowledge of changes and enhancements to those applications
  • Contribute to pre and post release activities to ensure new and changed Products/Services are sufficiently and safely supported into Live service.
Person specification

When giving details in your employment history and personal statement you should highlight your experience in line withessential criteriabelow:
  • Previous experience of IT Service Management
  • K nowledge of the ITIL Service Management Framework
  • Demonstrable experience of independently supporting and maintaining an application which records, tracks and controls complex decision outcomes
  • Experience of maintaining close relationships with customers to understand their needs
  • Experience of identifying and executing opportunities to improve IT processes and services and measure the effects of these efforts over time.
If you would like to learn more about the role, please contact

Benefits

An employer pension contribution of up to 28.97%
Annual leave rising up to 30 days, (based on your working pattern).
Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
An inclusive and diverse environment with opportunities to join staff networks including: Womens Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information

Pay for this role is from 35,711 to 36,545.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 1000 words. Further details around what this will entail are listed on the application form.

When giving details in your employment history and personal statement you should highlight your experience in line withessential criterialisted inthe Person Specification.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

Important Information

You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

Interviews will take place from mid July 2024. Interview dates to be confirmed.

Candidates will be posted in merit order by location.

Further information:

Find out more about Working for DWP

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

  • Customer Service/sales Assistant

    1 week ago

    Blackpool, Blackpool, United Kingdom Service Care Solutions Ltd Full time

    My client, an established and privately owned manufacturing business based in Blackpool have developed a reputation for delivering high quality products and high levels of customer service and satisfaction to their markets.Due to continued growth, they are currently looking to recruit a Sales Administrator / Customer Service Advisor. Key responsibilities...

  • IT Service Manager

    1 month ago

    Blackpool, Blackpool, United Kingdom gumtree Full time

    IT Service Manager: Pay up to £36,545p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. This is an exciting opportunity for an IT Service Manager to join DWP's Fraud & Error Live Support team and be part of a huge government department supporting over 20 million...

  • Property Officer

    1 week ago

    Blackpool, Blackpool, United Kingdom Service Care Full time

    Service Care Solutions have a vacancy working for a local authority who are recruiting for a Mobile Property Officer based in Blackpool City Centre.The main emphasis of this vacancy is To support the Portfolio Team in providing facility management / porter service at No 1 Bickerstaffe Square and at various locations.Main duties within this role will...

  • Senior Facility Maintenance Supervisor

    1 week ago

    Blackpool, Blackpool, United Kingdom Service Care Solutions Full time

    We are currently partnering with an established and privately owned design and manufacturer of products into the Aviation industry sector to identify and recruit a Maintenance Supervisor / Manager for their Repair and Overhaul centre. This is an exciting time to be joining this established business, who have developed an extensive track record of developing...

  • Maintenance Supervisor

    1 week ago

    Blackpool, Blackpool, United Kingdom Service Care Solutions Full time

    We are currently partnering with an established and privately owned design and manufacturer of products into the Aviation industry sector to identify and recruit a Maintenance Supervisor / Manager for their Repair and Overhaul centre.Make your application after reading the following skill and qualification requirements for this position.This is an exciting...

  • Investigation Officer

    2 weeks ago

    Blackpool, Blackpool, United Kingdom UK Civil Service Full time

    Job SummaryWe are an agency of His Majesty�s Treasury (HM Treasury), created in 2015 to enhance the quality of internal audit in central government.� Our team comprises skilled internal auditors, accountants, and investigators, specializing in areas like counter fraud, project management, digital, and commercial audit. We oversee both the Government...

  • Lift Service

    1 week ago

    Blackpool, Blackpool, United Kingdom REClifts Full time £45,000 - £50,000

    Senior Lift Engineer Service, Repair Callout Lift Service Division Paid travel time VanFuel card25 Days HolidayPensionUnlimited overtimeOpportunity to work for one of the biggest global Engineering companies. Guaranteed Progression onto NVQ 4 after successful completion of the probation periodREClifts is looking for a Senior Lift Engineer confident in a...

  • Customer Service

    1 week ago

    Blackpool, Blackpool, United Kingdom Second Chance Ltd Full time

    We're looking for a smart, self-starter to join our sporting goods distribution business based in Blackpool, Lancashire.This maternity leave cover would entail managing and processing orders across various online marketplaces as well as fulfilling and enhancing the customer service experience to customers. You'll need to be analytical, possess a strong...

  • Administrative Assistant

    1 week ago

    Blackpool, Blackpool, United Kingdom North West Ambulance Service NHS Trust Full time

    An exciting opportunity has arisen for an Operational Support Administrator to join the team in Blackpool. The postholder will be based at Blackpool Ambulance Hub with a requirement on occasion to travel and support other sectors, attend meetings and training. This is a substantive, full time hours, band 4 post.The successful applicant will be required to...

  • Food Service Assistant

    1 week ago

    Blackpool, Blackpool, United Kingdom OCS Group Full time

    About The Role:Assisting with a range of kitchen and food service activities.Your main aim will be to carry out a range of catering duties, ensuring a high quality service is provided at all times.You will be working 3 days over 7, part time from 11:00 to 19:00You will also: Assist with food preparation Serve food and beverages to customers Work on a till...

  • Defence Business Services

    1 week ago

    Blackpool, Blackpool, United Kingdom Ministry of Defence Full time

    Details:Reference number:Salary:- £64,620- per annum (pro rata) with generous employer pension contributions of approx.27% depending on your salaryJob grade: Grade 6Contract type: PermanentBusiness area: MOD Head Office & Corporate Services DBS Financial Procurement & Civilian People Services (FP&CPS)Type of role:Human Resources Operational DeliveryWorking...

  • Defence Business Services

    1 week ago

    Blackpool, Blackpool, United Kingdom Ministry of Defence Full time

    Details:Reference number:Salary:- £54,440- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.Job grade: Grade 7Contract type: PermanentBusiness area: MOD Head Office & Corporate Services Defence Business Services, Financial, Procurement & Civilian People (FPCP)Type of role:Business Management and...

  • Defence Business Services

    1 week ago

    Blackpool, Blackpool, United Kingdom Ministry of Defence Full time

    Details:Reference number:Salary:- £28,300- per annum (pro rata) A Civil Service Pension with an average employer contribution of 27%Job grade: Executive OfficerContract type: PermanentBusiness area: MOD Head Office & Corporate Services Defence Business Services (DBS) Armed Forces Veterans Services (AFVS)Type of role: Operational DeliveryWorking pattern:...

  • HR/Recruitment Administrator

    1 week ago

    Blackpool, Blackpool, United Kingdom Fylde Office Service Bureau Full time

    We have an exciting opportunity for a HR and Recruitment Administrator to join our client, an established and hard working local organisation based in the Blackpool area. This is an initial 3 month contract but may have the opportunity to be made a permanent position. Duties include but are not limited to: * Post job advertisements on various platforms,...

  • Sales and Customer Service

    1 week ago

    Blackpool, Blackpool, United Kingdom Blackpool Resort Full time

    Duties: Provide accurate information about products, services, and company policies Assist customers with placing reservations Efficiently manage our availability and rates within our booking system Collaborate with other departments to ensure prompt resolution of customer issues Identify opportunities to upsell or crosssell products or services to...

  • Clinical Assessment Service Administrator

    1 week ago

    Blackpool, Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen to join our Endoscopy and Gastroenterology team. This is a great time to join our administrative team, you will work in our newly refurbished area with new management and the support of a successful business case which has increased staffing across our areas.Gastroenterology is an extremely busy Department with a...

  • Customer Service Executive

    1 week ago

    Blackpool, Blackpool, United Kingdom Lab Creative Full time

    We're looking for a customer service executive to join our thriving team in a business that really is going places.What we're looking for: Build and maintain positive relationships with customers. Respond to customer enquiries. Provide accurate information about products and services to customers. Upsell existing customers with new products or services ...

  • Tour Services Assistant

    1 week ago

    Blackpool, Blackpool, United Kingdom NST Travel Group Full time

    Tour Services Assistant- _Location:_ _Discovery House, Blackpool, Lancashire._- _Salary:_ _£21,255 starting salary_- _Hours of work:_37.5 hours per week Monday Friday one hour lunchNST Travel Group, part of the PGL GROUP, are specialists in delivering unforgettable educational trips for schools and students - taking them on enriching adventures all across...

  • Customer Service Advisor

    1 week ago

    Blackpool, Blackpool, United Kingdom Tandem Bank Full time

    Core DetailsWorking Pattern: Monday to Friday (09:00 to 5:00 & 10:00 to 6:00)Salary £18,000 + up to 20% bonusFull time office based 5 days a weekThe roleWe're Tandem. The UK's fairer, greener, digital bank providing hard working people across the UK with sustainable ways to borrow and save.With more than 500 people in London, Blackpool, Cardiff, Durham and...

  • IT Service Desk Team Leader

    1 week ago

    Blackpool, Blackpool, United Kingdom Tandem Bank Full time

    Job Title:IT Service Desk Team LeaderWorking Pattern: Monday to Friday, 36.25 hours per weekSalary: up to £38,000 and up to 20% bonusLocation: Blackpool (Hybrid), with occasional expensed travel to our Cardiff, London, Durham and Manchester officesAt Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated IT...