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Customer Service Executive

3 months ago

Blackpool, Blackpool, United Kingdom Lab Creative Full time

We're looking for a customer service executive to join our thriving team in a business that really is going places.


What we're looking for:

  • Build and maintain positive relationships with customers.
  • Respond to customer enquiries.
  • Provide accurate information about products and services to customers.
  • Upsell existing customers with new products or services commission available.
  • Assist customers with troubleshooting and resolving issues.
  • Assist the design team with minor website changes.
  • Record and update customer information in the CRM.

Desirable skills:

  • Strong verbal and written communication skills.
  • Ability to explain complex information clearly and concisely.
  • Proficiency with customer service software and tools (e.g., CRM systems).
  • Basic knowledge of the company's products and services.
  • Ability to build rapport with customers and colleagues.
  • Strong customer focus and a serviceoriented attitude.
  • Ability to manage multiple tasks and prioritise effectively.
  • Efficient handling of customer interactions to meet service level agreements.
  • Basic understand of Wordpress.
Strong communication and teamwork skills

Employee perks:
Birthdays off
25k depending on experience
Office based
Casual dress
Flexible start / finish times
An extra days holiday accrued each year
Amazing bosses

Pay:
Up to £25,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Flexitime
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Experience:

  • Customer service: 2 years (required)

Work Location:
In person

Application deadline: 30/06/2024