Medical Receptionist

7 days ago


Chichester, West Sussex, United Kingdom Witterings Medical Centre Full time

Job summary

Weinvite you to join our wonderful, hardworking and friendly reception team. Situated in the Witterings we are looking fora committed and enthusiastic individual with good IT knowledge and the abilityto multitask. Previous experience withcustomer service is essential along with excellent communication skills.

Asthe first point of contact, the impression you create will be lasting. You will be assisting patients with theirenquiries, listening to their queries and signposting them to the mostappropriate Clinician where necessary.

Main duties of the job

To provide high quality reception and general office/administration tasks, relating to the practices provision of excellent primary healthcare to its patients, and the smooth, effective running of the practice within a positive, friendly environment.

About us

Join our friendly reception team, working in close proximity to the beach and village shops.

Free parking and uniform is provided, along with opportunities to join the NHS pension.

We aim to provide excellent medical care and a positive friendly environment for our patients and staff.

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Deal with all general enquiries including booking, cancelling and amending appointments Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Register new patients to the practice onto the Clinical System Ensure urgent and home visit requests are recorded appropriately to ensure timely action Receive and make telephone calls as required; Participate in the practice centralised call centre Promote online services to patients Advise patients of relevant charges for private services Take payment and issue receipts for any chargeable services, ensuring accurate record keeping Action prescription requests within the practice timeframe, liaising with pharmacies as appropriate Receive and disseminate incoming mail as appropriate Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner Open/close premises in line with procedure including activation/deactivation of alarm. Ensure the premises are completely secure. Report any security issues accordingly. As per both Government legislation and Practice policies ensure that all confidentiality, data protection and information governance policies and guidelines are followed and strictly adhered to. Reporting any infringements to the Operations Office immediately. Person Specification

Experience

Desirable

Previous receptionist experience Knowledge of Systmone

Qualifications

Essential

GCSE A to C in English and Maths, or equivalent Excellent computer skills and knowledge Experience in customer service

Personal

Essential

To have a positive and friendly manner Able to cope with change well Able to cope with stressful situations To be able to work well in a team

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