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Client Services Representative

3 months ago

Burgess Hill, West Sussex, United Kingdom CAE Full time

Role and Responsibilities


Join CAE's Business Aviation Training team as
Client Services Representative at our Flight Training Centre in Burgess Hill, West Sussex.

With 16 flight simulators on site and a busy live-training environment, you will be responsible for coordinating across functional disciplines to achieve Client satisfaction and be the first point of contact for our Clients and Visitors and provide them with all essential information they may require.


The role we are offering you


In this role you will be responsible for the in-house Client experience, taking care of daily operations with regards to Client Services, Training Centre experience and reception tasks.


  • Welcome Clients and Visitors into the Training Centre, ensuring registration and security protocols are adhered to.
  • First and main point of contact for all Clients and Visitors throughout their time in the training centre, working crossfunctionally with other departments to ensure Customer Service delivery expectations are consistently being met/exceeded.
  • Supporting with the resolution of Client issues, queries or complaints, liasing with other departments and ensuring closedloop feedback.
  • Carry out administration duties to support Clients during the training process.
  • Support the team in encouraging a maximum return rate of Client surveys, collating and reporting data as required.
  • Stock control and ordering of CAEbranded merchandise for the Training Centre.
  • Supporting Client events.
  • General reception duties.
  • Previous experience working in a highlevel customer facing role.
  • GCSE English and Maths (or equivalent).
  • Previous aviation and/or operational experience (preferably).
  • Excellent PC skills, essentially Word and Excel.
  • Excellent interpersonal and communication skills.

What kind of person will succeed in this team?


You are strong communicator, always approachable and you enjoy providing a high-level customer service and aim for client satisfaction at all times.

You are a problem-solver, a well-organised individual and you enjoy handling multiple items in a busy environment.

Location
This on-site position is based at our Business Aviation Training Centre in Burgess Hill, West Sussex. We are offering a full-time and permanent contract. The working hours of the role are Monday to Friday, 39 hours a week.

Our new team member would need to be able to work shifts covering between 07:30am (earlier start) and 18:30pm (later finish).

Some Bank Holiday working is part of the contract and very occasional weekend work.

CAE offers

  • Attractive benefits including a flexible holiday policy and flexitime scheme.
  • Private health insurance (BUPA)
  • Healthcare cash plan
  • Employer Contributed Pension scheme
  • Life Assurance & more

Position Type
Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.


At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.