Visitor Experience Assistants

2 weeks ago


Birmingham, Birmingham, United Kingdom Birmingham Museums Trust Full time
Job Advert

Fixed Term roles until 1st September 2024

Salary:
£23,151 per annum (pro rata for part time hours)

**3x Full Time (37 hours per week)
- (work pattern Mon, Tues, Weds, Thurs 12:30pm-8:10pm,
Friday 9:30am-4:10pm)

3x Part Time (22.2 hours per week) - (work pattern Fri, Sat, Sun 4pm-10:10 pm)
**3x Part Time (14.8 hours per week)
- (work pattern Sat, Sun 9:30-4:10pm)**
Location:Waterhall, Birmingham Museum and Art Gallery,

Are you passionate about visitor experience?

We are looking for enthusiastic, hardworking, and positive individuals to join us.

You'll be ensuring that everyone who walks through the doors will experience the artistic intentions of In Pursuit of Repetitive Beats From poster-strewn bedrooms to pirate radio stations, police headquarters to secret warehouses, visitors will step-into the shoes of rave culture pioneers as they go in search of the party in this interactive VR experience.

We are looking for the right people who will enjoy enriching the visitor experience by:

  • Being pro-active and passionate in encouraging visitors to engage appropriately with and derive benefit from the museum's exhibits, workshops, events and facilities
  • Provide high standards of customer care, to enhance visitor experience and achieve sales targets.
  • Deliver a consistently high level of customer service.
  • Keen interest in VR and immersive technology is beneficial
  • Assist visitors with queries in a prompt, professional, courteous and friendly manner.
  • You'll need to be confident with great verbal communication skills to excel in the roles we have available.


Interviews will be taking place
July, face to face with Laurence Butler (Head of Visitor Experience) and Harry Sharp (Visitor Experience Manager) In advance of the interview, you will receive a copy of the interview questions to prepare and you will have an opportunity to express any reasonable adjustments you might need.

**We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.
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