![The Works](https://media.trabajo.org/img/noimg.jpg)
Colleague Experience Assistant
1 week ago
Colleague Experience Assistant
Location
Hybrid < 1-2 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill.
Become a Colleague Experience Assistant
We're looking for a Colleague Experience Assistant, to join our People Team, where you'll work collaboratively with the Lead Retail Partner, to drive a seamless colleague experience as we enhance and develop our store estate.
In this role you will be the key coordinator through all the colleague experience touch points, engaging with the talent attraction and development teams seeking opportunities where we can implement improvements.
You will be a key support to Area Managers, Store Managers, and our Colleague Experience Project Lead to build and maintain engagement plans, embed our values and role model behaviour and expectations of the way we work.
Fancy a Qualification Whilst You Work? - Yes, we pay for that
We are working with some amazing Apprenticeship providers who are designing something special for us.
Later this year, there will be opportunity for you to earn whilst you learn and get qualifications up to degree level.
Pretty cool, right?Our Culture
The Works is an awesome place towell, work Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authentic _you_.
Our environment is always moving and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations
Our PERKS Are 'The Works'
-
25% Colleague Discount
- Plus, exclusive Double Discount days
-
MyWorks
- Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
Holiday -33 days including bank holidays.
-
Holiday Purchase
- Purchase an additional 5 days
-
Can-Do Academy
- Grow your skills and career with instant access to further training and development in areas that interest you.
-
Wagestream
- Claim early access to 50% of your wages as you earn them for when 'life' happens
-
Share Scheme
- Unleash your inner Monopoly mogul and own a piece of The Works
24/7 support for you and your family
- Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more
Healthcare Cash Plan *
- To support your everyday healthcare costs.
+ Loads more
- Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Your Mission
- Be the key coordinator through all of the Colleagues Experience touch points including onboarding conversations, development conversations and exit interviews.
- Work in collaboration with the Talent Attraction/ Talent Development & People Operations teams to provide a seamless experience for our colleagues.
- Providing a seamless Colleague Experience as we enhance our store estate, supporting managers with store openings and moves.
- Provide insight into the colleague experience through pulse surveys/ listening groups and Colleague Forum, help us identify and implement opportunities to improve.
- Analyse and interpret people data to identify trends, opportunities, and successes whilst supporting the Lead People Partner in identifying actions which can drive improvement.
- Support Area Managers and Store Managers in building and maintaining engagement action plans.
- Support the Colleague Experience Project Lead with Retail planning ensuring we aren't overloading our colleagues with too much information, that we are proactively planned and organised, and all stakeholders are aware of what we are delivering when
- Partner with managers to embed our values, role modelling our behaviours and expectations of the way we work.
- Work with Area Managers to create and maintain succession plans for key retail roles.
- Contribute to wider business projects and initiatives e.g. Diversity & Inclusion.
- Supporting the wider team with a variety of exciting projects that will enhance our Colleagues Experience at The Works
Skills/Behaviours That Will Set You Apart
-
Strong communicator - you'll be able to communicate with clarity with a variety of stakeholders.
-
Microsoft 365 experience
- You will be using Office 365 daily, therefore experience using Excel, Word and PowerPoint is essential.
Experience of generalist HR
- In areas such as Learning & Development, Employee Relations and Recruitment would be desired, but not essential.
Demonstrable experience of managing change and/or projects effectively:
Organisational skills- you can prioritise your work as there will be lots to juggle
Resilience -
determined and resourceful, you are committed to delivering the best results for our colleagues.
We Listen. We Care
***Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and
-
Colleague Development Manager
1 week ago
Birmingham, Birmingham, United Kingdom Aon Full timeColleague Development Manager Are you experienced in coaching, mentoring, and developing colleagues? Do you possess experience or knowledge in Pensions? This role is hybrid, offering the flexibility to work both virtually and from our Birmingham or Sheffield office. Aon is in the business of better decisions At Aon, we shape decisions for the...
-
Service Colleague
4 weeks ago
Birmingham, Birmingham, United Kingdom Asda Full timeService Colleague - Kings Heath Job TitleService ColleagueLocationKings HeathEmployment TypePart timeContract TypePermanentHours per Week15SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date3 June 2024Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...
-
Service Colleague
1 month ago
Birmingham, Birmingham, United Kingdom Asda Full timeService Colleague - Kings Heath Job TitleService ColleagueLocationKings HeathEmployment TypePart timeContract TypePermanentHours per Week15SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date3 June 2024Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...
-
Service Colleague
1 week ago
Birmingham, Birmingham, United Kingdom Asda Full timeJob Title: Service ColleagueLocation: Great BridgeEmployment Type: Part timeContract Type: PermanentShift Pattern: Work Shift: DaysHours per Week: 20Pay Rate: £11.44Category: Retail Hourly Colleagues, Sales StaffClosing Date: 30 June 2024Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift...
-
Customer Experience
1 week ago
Birmingham, Birmingham, United Kingdom Steven Eagell Group Full time £45,000Sales Executive We have an amazing opportunity for the right candidate to kickstart a career in an industry with one of the highest marketing investments worldwide, working for a company that represents the leading automotive brand globally. Currently in a phase of growth, we are thrilled to present a captivating opening to join our team as a Sales...
-
Visitor Experience Assistants
1 week ago
Birmingham, Birmingham, United Kingdom Birmingham Museums Trust Full timeJob AdvertFixed Term roles until 1st September 2024Salary:£23,151 per annum (pro rata for part time hours)**3x Full Time (37 hours per week)- (work pattern Mon, Tues, Weds, Thurs 12:30pm-8:10pm, Friday 9:30am-4:10pm)3x Part Time (22.2 hours per week) - (work pattern Fri, Sat, Sun 4pm-10:10 pm)**3x Part Time (14.8 hours per week)- (work pattern Sat, Sun...
-
Retail Store Colleague
1 week ago
Birmingham, Birmingham, United Kingdom Sterling Meat Company Ltd Full timeMeat Mart West Brom are looking for a Part-Time Retail Store Colleague to join their team.This is a great opportunity to join a dynamic business with the potential to develop your career.Applicants must be friendly, well presented, hard-working with an excellent attitude to customer service and willing to work as part of a busy team.Previous experience in a...
-
Branch Colleague
1 week ago
Birmingham, Birmingham, United Kingdom MAX SPIELMANN Full timeThis customer focused role requires highservice standards where we aim to amazeour customers.We encourage creativity when turning customermemories in photo gifts and look for someone who is enthusiastic, takes pride in theirwork and wants to really amaze our customers with all of their photographicneeds.Your day would see you using your initiative to...
-
Workplace Experience Lead
1 week ago
Birmingham, Birmingham, United Kingdom CBRE Full timePosted- 01-May-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- Birmingham - England - United Kingdom of Great Britain and Northern Ireland- Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that...
-
Customer Experience Administrator
1 week ago
Birmingham, Birmingham, United Kingdom Trident Group Full time**Customer Experience Administrator Homes and Community Department, Trident Group**Birmingham£27,385.37 per annum37.5 hours per weekAbout the roleTrident are recruiting to a new position within the Customer Experience Service in our Homes and Communities department. We are looking for a person with confident communication skills, both written and verbal,...
-
Digital Experience Assistant Manager
1 week ago
Birmingham, Birmingham, United Kingdom HSBC Full timeIf you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. Engaged employees are proven to deliver a better customer experience and, as a...
-
Lead Digital Experience Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom KPMG UK Full timeJob description Lead Digital Experience AnalystRole PurposeKPMG believes that the employee digital experience is essential to the success of the firm. The successful applicant for this role will be contributing to the firm's increasing efforts towards our team's core purpose: "(to) Ensure that anticipation of human behaviour leads and improves user...
-
Lead Digital Experience Analyst
2 months ago
Birmingham, Birmingham, United Kingdom KPMG UK Full timeJob description Lead Digital Experience AnalystRole PurposeKPMG believes that the employee digital experience is essential to the success of the firm. The successful applicant for this role will be contributing to the firm's increasing efforts towards our team's core purpose: "(to) Ensure that anticipation of human behaviour leads and improves user...
-
Customer Experience Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Interface, Inc. Full timeLocation - Birmingham City CentreCustomer Experience SpecialistAs a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally.Through pro-actively going beyond our customers' expectations in managing their orders through...
-
Learning Experience Officer
1 week ago
Birmingham, Birmingham, United Kingdom Aspire People Full timeAspire people are recruiting for an experienced school administrator for one of our schools in Birmingham. Although we are looking for someone with the relevant attendance experience. I would be happy to speak with experienced school administrators that are looking to get into attendance. The Role:Attendance Officer - Complete attendance daily including any...
-
Sales Assistant
1 week ago
Birmingham, Birmingham, United Kingdom WHSmith Full timeJob Description Sales Assistant - WHSmith - Birmingham New Street Station Contract Type: Permanent Working hours: Must be available to work a variety of shifts between the hours of 6am and pm Monday to Saturday and 8am - pm Sundays (between .5 and hours per week) As a Sales Assistant you'll provide exceptional customer service and work...
-
TA Assistant
1 week ago
Birmingham, Birmingham, United Kingdom LTF Recruitment Full timeClassroom Assistant at LTF Recruitment Located in Birmingham, B15 | £95-£105 | Long-term to permanent opportunity Are you a skilled Teaching Assistant interested in joining a supportive, dedicated, and caring team? Providing crucial support in a welcoming learning environment for students with special educational needs. Offering one-to-one...
-
User experience designer
1 week ago
Birmingham, Birmingham, United Kingdom Autodesk Full timeJob Requisition ID #24WD77315Position OverviewAre you a savvy UX designer with a passion for creating beautiful, innovative solutions for important, impactful problems? Do you want to grow your career in a global team of passionate design professionals?In this role, you will apply and grow your experience design and research skills as you help us craft the...
-
Accounts Assistant
1 week ago
Birmingham, Birmingham, United Kingdom Mitchell Adam Full timeI am currently recruiting for an ambitious Accounts Assistant to join a company who are based in Birmingham City Centre. This is a fantastic opportunity to work within a small but busy accounts team and develop your skills working alongside knowledgeableand experienced colleagues.You will be working as an Accounts Assistant, reporting to senior members of...
-
Petcare Assistant
1 week ago
Birmingham, Birmingham, United Kingdom Pets at Home Full timeStore Assistant - QuintonPart-timeSalary: £10.60Contracted hours: 8 hoursWho are we?We're Pets at Home - if you're someone who loves pets, you might know already know about our range of Pet Care Centres, Groom Rooms, and Vets4Pets practices around the UK. Our Pet Care Centres are community-focused pet care stores - where local people work with local pet...