Lead Digital Experience Analyst

4 weeks ago

Birmingham, Birmingham, United Kingdom KPMG UK Full time

Job description

Lead Digital Experience Analyst
Role Purpose

KPMG believes that the employee digital experience is essential to the success of the firm. The successful applicant for this role will be contributing to the firm's increasing efforts towards our team's core purpose: "(to) Ensure that anticipation of human behaviour leads and improves user experience within the firm".

Reporting into the Head of Digital Experiences, the role of a Lead Digital Experience Analyst is to ensure that both the internal KPMG UK Technology function and, where relevant, other functions, deliver an efficient, effective, and consistent employee experience across all touchpoints and at all stages of relevant employee journeys.

Our model is to start with the user experience and progress towards developing solutions with technology SMEs – however digital technology is at the heart of the KPMG UK colleague experience; therefore, an understanding of KPMG UK data and technology solutions is key to Experience success.

The Lead will perform the duties of a User Experience practitioner but will also be responsible for day-to-day oversight of UX activities of other team members across the UK, Bulgaria, and India. Over time the role is expected to grow to include management, training, and growth of team members.

Key Responsibilities
  • Plan and deliver UX contributions to KPMG's internal initiatives.
  • Elicit, collect, track, and analyse feedback and data, and suggest improvements based on the insights gathered.
  • Help to focus on generating value through its employee initiatives, with a clear performance and experience focus, ensuring that initiatives rapidly deliver value.
  • Collaborate with Business Analysts to support development of agile user stories and formal requirements.
  • Work closely with Digital Accessibility SMEs to ensure we meet our legal and ethical responsibilities for supporting colleagues with disabilities and long-term conditions.
  • Supporting and challenging Project Management SMEs to ensure that digital transformation projects are effectively scoped, managed & delivered on time, to budget and within agreed KPMG risk frameworks.
  • Promote the Digital Experience function in the firm.
  • Contribute to the firm's Digital Experience strategy.
  • Oversight of larger UX initiatives, including work allocation, planning, and monitoring of junior UX Analysts.
  • Lead Digital Experience reviews of existing or proposed solutions.
Knowledge, Skills, and Experience
Essential
  • Demonstrable experience of understanding and applying KPMG EWT Digital Experience strategy and processes
  • A strong knowledge of the firm's internal technology platforms, the resulting User Experience constraints, and strategies to maximise UX within these constraints.
  • Demonstrable experience of providing oversight over other UX SMEs work on internal EWT projects.
  • Maintain a high level of practical knowledge in the application of Human-Centred Design / User Experience (UX) methods including user research, service design, UI design and branding.
  • A strong knowledge of KPMG's EWT technology development processes.
  • Domain experience in two or more of the following: finance & engagement management, HR, User Support, and learning technologies.
  • Comfortable working with ambiguity at the beginning of projects, with ability to provide clarity of direction despite this.
  • Strong knowledge of Digital Accessibility and how EWT apply this to projects.
Desirable
  • Awareness of other value-driven approaches e.g., Lean Six Sigma, Agile, Design Thinking, etc.
  • Strong empathy and listening skills; ability to collaborate with a wide variety of people in KPMG, to put yourself in their shoes, and to understand their needs and motivations as colleagues.
  • Proven understanding of Discovery planning and delivery using a wide range of recognised virtual User-Research methods such as 1 to 1 in-depth interviews.
  • Ability to contribute to and lead compelling virtual workshops, i.e., to extract and challenge information, and guide participants through unknown territory to identify and resolve UX issues.
  • Growing understanding of how to apply recognised methods to plan solutions to business problems in complex multi-stakeholder environments.
  • Experience of using design visualisation & collaboration tools such as Figma, and ability to lead on the strategic use of such tools.
  • Strong oral, visual, and written communication skills.
  • Strong interpersonal skills and developing leadership skills.
  • Ability to recognise and motivate talent.
  • Good understanding of project management concepts, incl. Gantt charts/plans, risks, assumptions, and dependencies, etc.
  • Ability to leverage networks in KPMG, e.g., to tap into additional expertise if required.
  • Understanding of project management concepts, incl. Gantt charts/plans, risks, assumptions, and dependencies, etc.
  • Comfortable working with ambiguity at the beginning of projects, with ability to provide clarity of direction despite this.
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