Dental Receptionist with Soe Experience

2 weeks ago


Birmingham, Birmingham, United Kingdom College of Medicine & Dentistry Full time

Dental Receptionist with experience
Purpose of the job

Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal.

Responsible to
Clinic Manager

Duties
Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies

Establish and maintain productive working relationships with all members of the dental team

Liaise with the practice manager on all matters concerning administration, pay and service conditions

Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks
Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner

Receive and deal with patients and visitors in a pleasant and prompt manner

Keep patients informed of any delays

Notify dentists of patients' arrivals

Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required

Collect and record patient payments and pursue any debts in accordance with the practice payments policy

Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies

Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out

Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints

Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice

Keep the office, patient's toilet and reception area tidy and welcoming

Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal

Provide feedback on the performance of the trainee receptionist that you supervise

Assist throughout the practice and perform such other tasks as reasonably requested by the management

Attend all practice meetings as requested

To manage the referral process and liaise with local GDP practices as necessary.

Must be confident in the use of Software of Excellence
Work Remotely

  • No

Salary:
From £11.50 per hour

Schedule:

  • Monday to Friday

Experience:

  • SOE: 4 years (required)

Work Location:
In person

Application deadline: 28/07/2023

Reference ID:
RECEP0123
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