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Head Receptionist for Dental Clinic
3 months ago
Applicants must be GDC nurse registered
We are currently seeking a Head Receptionist to lead our front of house team and play a crucial role in creating a positive and welcoming experience for our valued patients.
We would require you to be a qualified registered Dental nurse and be registered with GDC.
Denbeigh House Dental Clinic is situated in the heart of one of Birmingham Surburbs.
We are a large mixed dental practice with 6 surgeries providing Private, Denplan and NHS treatment. We also offer specialism services like dental implants, minor oral surgery, sedation and orthodontic treatment.
Responsibilities:
- Team Management:
- Lead, mentor, and inspire a team of receptionists to ensure a cohesive and highperforming unit.
- Conduct regular team meetings to discuss goals, address challenges, and foster open communication.
- Process Improvement:
- Evaluate and refine reception processes to enhance efficiency and effectiveness.
- Implement best practices for patient management, appointment scheduling, and communication protocols.
- Work closely with surgeries to streamline crossfunctional processes and promote excellent collaboration.
- Reporting of chair occupancy, diary management and financial reporting.
- Customer Service Excellence:
- Uphold the highest standards of customer service, ensuring all patients receive a warm and professional welcome.
- Resolve enquiries and concerns promptly and effectively, maintaining a positive and customercentric approach.
- Implement training programmes that enhance the customer service skills of the reception team.
- Front Desk Operations:
- Oversee daytoday front desk operations, including checkins, checkouts, and appointment coordination.
- Complaints handling
- Maintain a clean and organised reception area to create a positive first impression for visitors.
- Collaborate with other departments to ensure a smooth flow of information and services.
- Recruit and retain Denplan patients
- Weekly/ Monthly reporting of recalls, bad debts, Fail to attend, recruitment of new patients
Qualifications & Qualities:
- Proven experience in a supervisory or management role, preferably in a reception or customer service setting.
- Excellent organisational and multitasking skills.
- Strong leadership and teambuilding abilities.
- Exceptional interpersonal and communication skills.
- Proficient in using Microsoft Office suite and quick to pick up other software.
- Proficient in using SOE
- Proficient with Denplan membership
- You will be wellpresented, passionate and a superb communicator with a desire for career progression and a love or ongoing personal and professional development.
Job Types:
Full-time, Permanent
Salary:
£13.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
In person
