Timetabling and Room Booking Coordinator

7 days ago


Birmingham, Birmingham, United Kingdom Birmingham City University Full time

Location:

  • Joseph Priestley Building
    Salary:
- £30,102 to £32,721 per annum
  • Permanent
    Post Type:
  • Full Time
    Release Date:
  • 15 February 2024
    Closing Date:

hours GMT on Thursday 29 February 2024
Reference:

The role will suit someone who has experience within a similar role within an educational setting or with scheduling, room booking or planning experience within a different sector, or who want a career change and can demonstrate transferable skills that align to this role.


These roles are new, and they offer the post holder the opportunity to make a real difference to key areas that impact and support an outstanding student and staff experience whilst improving student satisfaction and success.


You will report to the Timetabling Business Relationship Officers whilst working closely with the Head of Timetabling and the wider team.

You will be responsible for collecting timetabling data each year and scheduling in readiness to complete a full timetable on an annual cycle.

You will contribute to the scheduling and preparation of timelines to agreed deadlines and principles, creating a timetable that supports the success of our students.

You will also answer staff and student queries and manage the room booking system.

Collaborative working will be a key part of this role and you will find yourself working with colleagues from across the University such as IT, Estates, Faculty Student Centres and Academic teams.

The roles require an individual who can support stakeholders, is a confident communicator, has good attention to detail, can manage large data sets and is confident in using systems.

Working as part of the Timetabling team, supporting all activity across the academic year pertaining to timetabling and room booking, the postholder will:

  • Delivering to a deadline, drive planning, scheduling and publishing the timetables for the university, including data collection required to construct an annual timetable for students.
  • Work to a set of agreed principles to ensure an effective timetable is delivered.
  • Responsible for scheduling activity to create a timetable that meets the requirements of staff and students alike.
  • Ensure data is entered in the system accurately and to set deadlines to enable scheduling of the timetable to take place.
  • Resolve timetabling clashes throughout the year.
  • Become an expert in timetabling, providing advice and guidance to staff and responding to queries from a variety of stakeholders including students.
  • Managing and supporting the University's room booking system, including system updates and staff queries.
  • Support with staff training and enable colleagues to effectively use timetabling systems and understand data requirements which could include user guidance and support, staff training and updating processes and staff intranet.
  • Develop a sound knowledge of the estate, which includes rooms and facilities available that meet the needs of teaching activities to inform effective scheduling and timetabling.
  • Work closely with Faculty based colleagues to collate data, resolve queries and support knowledge of timetabling for example by holding workshops or surgeries.
  • Resolve student queries and deliver a high level of customer service to ensure students receive swift and complete response to queries raised.
  • Undertake checks on proposed timetables and take action where changes are agreed.
  • Seek feedback on services deliver and contribute to continuous improvement specifically system developments, automation and process change.

Requirements:

  • A good first degree or equivalent knowledge/experience.
  • Ideally experience within a similar role in an educational setting.
  • Ability to work on own initiative and have a proactive approach to areas of work.
  • High level of analytical skills, ability to analyse complex data sets.
  • Good organisational skills with the ability to prioritise multiple demands and deadlines.
  • Numerate and competent in the use of IT and systems.
  • Excellent organisational skills with the ability to effectively deliver operational work plans and achieve service level agreements.
  • Excellent interpersonal skills, confident communicator with a background in a service related role.

Further details:

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