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Customer Service Executive

3 months ago

London, Greater London, United Kingdom CSP (UK) Ltd Full time

Are you passionate about fostering strong client relationships and providing exceptional service? Join our team as a Customer Service Executive, where you'll play a crucial role in nurturing client satisfaction and retention.


Responsibilities:

  • Serve as the main point of contact for customer inquiries and concerns
  • Provide exceptional customer service by promptly and effectively addressing customer needs
  • Communicate with customers via various face to face channels to resolve issues and answer questions
  • Analyze customer data to identify trends and opportunities for improvement
  • Collaborate with crossfunctional teams to ensure customer satisfaction and retention
  • Assist with sales activities, including lead generation and followup

Qualifications:

  • Strong leadership skills with the ability to take initiative and make decisions
  • Excellent communication skills, both written and verbal
  • Ability to analyze data and make datadriven recommendations
  • Previous experience in a customer service or sales role is preferred

Job Types:
Full-time, Permanent

Salary:
From £23,557.23 per year

Benefits:

  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • London (preferred)

Work Location:
In person