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Customer Experience Executive

3 months ago

Stockport, Stockport, United Kingdom Bridge of Hope Full time

We are currently recruiting for a Customer Experience Executive to join a Contracting and Accounting firm based in the Stockport, Cheshire area.


Duties will include:

  • Being the first point of contact, dealing with incoming phone queries regarding their payments and engagement with the company
  • Ensuring that every decision puts the employees and customers at the centre of process
  • Working as part of a team, supporting colleagues with various tasks, and taking on additional duties
  • Answering up to 100 inbound calls per day from customers, employees, and subcontractors, answering any queries they raise
  • Making weekly outbound calls to employee's and subcontractors to ensure adherence
  • Ensure that compliance with legislation and regulatory requirements are always met
  • Electronically filing documents and updated a software after calls