Newcastle - Helpdesk Engineer -

2 weeks ago


Newcastle upon Tyne, United Kingdom Senitor Associates Ltd Full time

Newcastle - Helpdesk Engineer - £25 -28K

An established client in the Technology sector is seeking a 1st-line Helpdesk Engineer to join their internal IT department on a permanent basis in Newcastle.

The chosen candidate will be responsible for providing technical support and maintenance for all clients' IT assets and systems. Ensuring exceptional customer support and fault resolution within agreed SLAs are crucial aspects of the role.

Roles & Responsibilities:

  • Fault finding and troubleshooting skills
  • Excellent communication skills
  • Detail-oriented with accurate ticket notes and documentation
  • MS365, Server OS, Desktop OS
  • VoIP telephony
  • WAN/LAN troubleshooting
  • VLANs

Experience in working for a Managed Services Provider is preferred. This is a great opportunity for a dedicated 1st-line help desk engineer to join a successful organization.

Interviews for this role are ongoing, so if you are interested, please submit your application promptly.



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