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Helpdesk Administrator

4 months ago

Newcastle upon Tyne, United Kingdom Blue Arrow Full time
We're recruiting for a Helpdesk Administrator/ Operator for a client of ours based in Newcastle city centre. The main role of a Helpdesk Administrator/Operator is to support the delivery of a professional and customer focussed helpdesk service to all university staff and students.
This role is for an initial 2-week period but there is a likely chance it may be extended further. £12.26 per hour, 37 hours per week, Monday to Friday, predominately 08:00 - 16:30 with the flexibility to work an early shift 07:30 - 16:00 or a late shift from 09:00 - 17:30. This role is campus based so you MUST live in the North East to be considered.
Key Responsibilities
* Monitoring the satisfaction/dissatisfaction responses received upon completion of jobs, ensuring satisfactory closure.
* Checking of supplier updates and checking of engineer's comments.
* Liaising with Hard FM supplier and other resources to ensure smooth operational performance.
* Receive and process calls for assistance made to the Campus Services Help Desk to establish the specific information necessary to enable the relevant internal teams to react efficiently and effectively to the customers' requests.
* Providing advice and support to relevant staff and customers of the service. Liaising with other Faculties and Services or external bodies as required.
* Entering data onto computer systems concerned with supporting Campus Services business operations.
* To provide colleagues with additional support at the relevant grade during periods of absence.
Skills/ Experience required
* Knowledge of helpdesk/call logging applications, or Call Centre applications within a Customer Services Environment
* Excellent data entry skills, and the ability to ensure data integrity
* Working with various standard IT packages
* Knowledge of technical administrator
* Experience within a facilities related environment would be advantageous
* Minimum of GCSE Grade C/O Level, or equivalent in Mathematics and English Language and/or experience and staff development relevant to the post.
This role is to start as soon as possible. To apply for this role please attach your CV to this advert and one of our team will be in touch.
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