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Quality and Service Improvement Officer
3 months ago
What we offer
- 27.5 days paid annual leave (increasing with service to 32.5 days)
- Options to carry over, buy or sell annual leave
- Civil Service Pension
- Civil Service maternity leave package
- PAM employee assistance programme
- Access to Civil Service Sports Council (CSSC) membership
- Cycle to work scheme
- Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
- Car Leasing Scheme
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity behaviours
- Staff Networks focussed on each of the protections characteristic run by staff, by staff:
- Enable Network
- Welsh Network
- Pride and LGBTQI+ Network
- Race, Religion and Belief Network
Additional Information
Emotional Consideration
Rydym yn croesawu ymgeiswyr i ymgeisio am rolau trwy gyfrwng y Gymraeg fel eu dewis iaith.
As Quality and Service Improvement Officer, you will be welcomed into the dynamic and inclusive Quality and Service Improvement team working at the forefront of the IOPC's drive to deliver exceptional quality and value for money in the services that we provide.
The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation's core outcomes, and this is your opportunity to enter into the varied world of IOPC Quality and Service Improvement, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.
The QSI team support our colleagues by working with them to set standards, quality assure these standards and drive positive changes in quality by identifying good practice and opportunities for improvement.
- Communicating and Influencing
- Managing a Quality Service
Throughout the process we will also assess your
Experience, Strengths, and IOPC Values.
Anticipated assessment and interview dates are week commencing 29th April 2024.
Main Responsibilities
- To design, implement and embed service user engagement and involvement processes and activities throughout the IOPC.
- To lead on the development of using service user experience to inform improvement activity, through the Quality Improvement Cycle.
- To lead on sharing and reporting on service user feedback and experience throughout the organisation
- To be responsible for identifying learning and/or areas of concern and providing recommendations to the appropriate colleagues (at all levels of the organisation).
- Input to all areas of Quality Management, including dip sample design, operational standards and support colleagues handling, and responding to complaints from service users.
- Contribute to improved organisational learning and disseminate learning and best practice across the IOPC.
- To support colleagues in driving and sustaining improvements in IOPC delivery
- To drive improvements in delivery through engagement and collaboration with service users and stakeholders, using feedback to improve. For example through the use of involvement panels
- Provide assurance that service user experience is accounted for in the organisational assessment of quality.
Our Organisation
- Consider IOPC strategic intent when carrying out work, i.e. continuous improvement and accountability
- Identify and cycle learning and improvement from quality assurance activity into the wider organisation in order to embed a 'learning culture'.
- Challenge work that doesn't add value.
- Be the voice of the service user
- Represent the organisation as specified. This will include designing and delivering presentations for IOPC colleagues and could include representing the IOPC at external events and meetings.
- Attend and contribute to organisational improvement activities / change events that seek to embed organisational learning and drive improvements throughout the organisation, championing and promoting the voice of the service user.
- Attend and input into long term organisational projects, championing the voice of the service user, using data and analysis from service user experience.
- Champion and promote a service user focus across the IOPC
Our People
- Take responsibility for personal and professional learning and development
- Be part of the team be flexible to adapt to the business need of the wider QSI team
- Be self motivated and able to work independently
- Be able to give constructive feedback to colleagues, including peers and managers. Seek feedback and be able to reflect on it
- Maintain your professional expertise and keep up to date with relevant legislation, policy and good practice in order to strive for operational improvement
