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Quality and Compliance Improvement Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Serco Full time
About the Role

We are seeking a highly skilled Quality and Compliance Improvement Specialist to join our team at Serco. As a key member of our Quality Improvement & Audit Manager and Operations Manager, you will play a crucial role in ensuring that our services meet contractual, regulatory, and legislative requirements.

Key Responsibilities
  • Quality Assurance and Compliance
    • Support the development of systems and processes that ensure contractual compliance, minimize financial risk, and ensure quality-of-service delivery to service users.
    • Provide quality assurance and compliance reporting to the Quality Improvement & Audit Manager and Serco Operations Manager as required.
    • Act as the nominated local expert for quality assurance and compliance within the business.
    • Work closely with internal and external stakeholders to ensure customer and business unit needs are delivered in full.
  • Audits
    • Manage a schedule of ongoing audits and observations to ensure quality and compliance of service delivery.
    • Coordinate and manage regulatory audits and inspections, including readiness reviews.
Requirements
  • Experience working in a compliance environment.
  • Strong IT skills, with emphasis on MS Excel and MS Office 365 software.
  • Excellent communication and interpersonal skills.
  • Ability to work across multiple work streams.
  • Confidence in communicating through various media.
  • Highly organized with ability to work to fixed deadlines.
  • Ability to maintain high standards of accuracy and attention to detail.
  • Confidence to challenge managers regarding compliance failures.
What We Offer
  • Salary range £26,000 - £30,000.
  • Serco discounts, including cinema, Merlin entertainment, and online shopping discounts.
  • Autonomous and supportive culture.
  • Chance to make a positive difference to public sector services in a company passionate about diversity and inclusion.