Quality and Compliance Improvement Specialist

3 weeks ago

Birmingham, Birmingham, United Kingdom Serco Full time
Job Title: Quality & Compliance Improvement Adviser

Location: Birmingham

We are seeking a highly skilled Quality & Compliance Improvement Adviser to join our team in Birmingham. As a key member of our Quality Improvement & Audit Manager and Operations Manager, you will play a crucial role in ensuring that our services meet contractual, regulatory, and legislative requirements.

Key Responsibilities:
  • Support the development of systems and processes that ensure contractual compliance, minimize financial risk, and ensure quality-of-service delivery to service users.
  • Provide quality assurance and compliance reporting to the Quality Improvement & Audit Manager and Serco Operations Manager as required.
  • Act as the nominated local expert for quality assurance and compliance within the business.
  • Work closely with internal and external stakeholders to ensure customer and business unit needs are delivered in full.
  • Manage a schedule of ongoing audits and observations to ensure quality and compliance of service delivery.
  • Coordinate and manage regulatory audits and inspections, including readiness reviews.
Requirements:
  • Experience working in a compliance environment.
  • Strong IT skills, with particular emphasis on MS Excel and MS Office software.
  • Excellent communication and interpersonal skills.
  • Ability to work across multiple work streams.
  • Confidence in communicating through various media.
  • Highly organized with the ability to work to fixed deadlines.
  • Maintain high standards of accuracy and attention to detail.
  • Ability to challenge managers regarding compliance failures.
What We Offer:
  • Meaningful and vital work delivering essential services that touch people's lives.
  • A world of opportunity to learn and develop in a diverse UK-wide operations.
  • Great people who will encourage and support you to succeed.
  • Salary range £[salary range] - £[salary range].
  • Serco discounts, including cinema, Merlin entertainment, and online shopping discounts.
  • Autonomous and supportive culture.
  • Chance to make a positive difference to public sector services in a company passionate about diversity and inclusion.

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