Customer Experience Assistant

2 weeks ago


Doncaster, Doncaster, United Kingdom Next Full time £12
Customer Service Representative - Furniture Department - 99 per hour plus an additional £1 per hour for working weekends. - 70 after 6 months successful probation period is completed. 46 per hour, once you have met a certain skill set within the role Shift: - Working 4 Days on and 4 days off rota 9 am - 7 pm and your hours will be 33. Location: NEXT D2 Contact Centre , Armthorpe, Doncaster Training: Training is full time for 3 weeks, applicants must be able to fully commit to full time training Monday to Friday 9-7pm. *You must be able to commit to full time training and during our peak trading periods you'll also be required to work an additional 4 hours for 20 weeks of the year. Contract: Permanent Role Type : Contact centre Office based : Option to apply for working from home once you have successfully completed a probation period (Subject to performance criteria) An exciting opportunity to join the NEXT Online family, working as a Customer Service Advisor at our Doncaster contact centre. Our NEXT Home Department deals specifically with orders of home ware stylish furniture collections, home accessories, lighting and much more As an integral member of our NEXT Home department, you'll play a crucial role in interacting with customers via phone, email, and web chat. This customer service role differs as there are no sales targets; your performance will solely be assessed based on the exceptional service you provide, allowing you to dedicate yourself entirely to delivering outstanding customer experiences. If you thrive in a fast-paced environment and excel at delivering exceptional customer service, this job is perfect for you. At NEXT, we're dedicated to providing friendly, helpful service to our online customers. We value active listening and problem-solving skills, seeking individuals passionate about customer service and capable of thinking creatively. Experience of working in Customer Services.
  • Engage with customers and colleagues, creating a people-focused work culture
  • Display Computer literacy skills, and have the ability to learn new software and systems
  • Work to set Key Performance Indicators and Standard Level Agreements.
Quarterly bonuses
  • Restaurants with great food at amazing prices
  • Optional overtime to boost your salary
  • Onsite staff shops with NEXT and branded clothes discounted by up to 75%
  • Great pension scheme
  • 25% discount on all NEXT merchandise
  • Fantastic NEXT share save scheme
  • 10% off most partner brands & up to 15% off Branded Beauty
  • Access a 24/7 digital GP and other free health and well-being services
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met.

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