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Customer Experience Lead Agent

3 months ago

Doncaster, Doncaster, United Kingdom Vodafone Australia Full time
Our Customer Solutions Assistant Team Leaders are passionate, enthusiastic and driven, with a genuine love of people and technology.

Working in one of the world's largest Telecommunications companies, we aim to open all sorts of possibilities – not only for our customers, but for our people too.

In this role, you'll partner with a store manager in leading the store daily, from assisting with merchandising and product launches to helping others meet and exceed sales objectives.

You won't be in this alone we offer amazing training experiences that will set you up for leadership success. You'll gain valuable experience coaching and encouraging your team to give our customers personal experiences that count.

You will need to have availability across 5 days on a 7-day rotating roster, including weekends, peak trade days and public holidays and be available to complete 4 days of virtual and in person training.

Three or more years of sales and/or customer experience in telecommunications or a related industry
Prior management experience is preferred
Most importantly you will be a customer champion delivering great customer experiences, driving awareness of a customer centric culture
Competitive salary package with uncapped earning potential and generous loading rates
SIM plan with unlimited calls, texts and data – stay with us and never pay a phone bill again
Access to wellbeing programs and exclusive discounts
Additional leave benefits, include charity leave,thank you leave, additional 'your' leave and gender affirmation leave

Training support:
get the inside scoop on all the latest tech from brands like Apple and Samsung
Exciting opportunities to further your career into a leadership role or head office position such as our 'Future you' program that supports the development of your skills and career aspirations
To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.