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Guest Experience/contact Centre Supervisor

3 months ago

Doncaster, Doncaster, United Kingdom Yorkshire Wildlife Park Ltd Full time
Since its opening in 2009, Yorkshire Wildlife Park has evolved to become the UK's number 1 on-foot safari. We feature walkthrough exhibits that take the guest directly into the world of the animals. A dynamic centre for conservation and welfare, the park currently has around 400 animals across 70 different species. We aim to provide a quality, value for money experience that excites and inspires our guests.


Our Guest Experience and Contact Centre Department is responsible for the welcome and admission of all visitors to the park.

The department handles face-to-face enquiries, selling and administering annual memberships and selling animal experiences.

The work carried out by the department also covers all potential customer experience prior to visiting Yorkshire Wildlife Park and the team strive daily to exceed customer expectation.

The department is responsible for ensuring friendly and professional communication is made in a timely manner and plays a pivotal role in driving the business.


Main Duties & Responsibilities:

  • Ensure that all guests are greeted on arrival with efficiency and professionalism.
  • To be the face of YWP and supervise the welcome, sales approach and admission process experienced by all guests.
  • To ensure admissions, payments and bookings are being processed in line with agreed procedures.
  • Assist the GE Manager with rotas, backoffice systems, and processes to ensure the department operates efficiently.
  • Support with the daily Supervision of the Guest Services Building, including the Contact Centre, to ensure exceptional customer service is delivered at all times.
  • Excellent communication skills with the ability to effectively communicate at all levels.
  • Ability to work under pressure.
  • Selfmotivated, and enthusiastic with a cando attitude.
  • Must be able to work independently and as a part of a team.
  • Excellent organisational skills.
  • Must be flexible and able to work during the peak times which includes weekends, bank holidays and school holidays.

Job Types:
Part-time, Permanent

Salary:
£11.75 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • Onsite parking
  • Store discount

Schedule:

  • 8 hour shift
  • Holidays
  • Weekend availability

Work Location:
In person

Application deadline: 10/03/2024

Reference ID:
EX570