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Income Advisor

3 months ago

Braintree, Essex, United Kingdom Eastlight Community Homes Full time

Join the Revolution in Housing and become an Income Advisor at Eastlight Community Homes

Do you have a knack for numbers and a heart for people? Are you passionate about making a real difference in the community?

We are Eastlight, and we're looking for an Income Advisor who's not just about the numbers, but about the faces behind them.

In this role you will:

  • Manage the collection and prevention of housing-related debt up to an agreed threshold.
  • Coordinate with the Income Managers to ensure efficient debt collection processes.
  • Manage and monitor the effective collection of housing, garage, former, and sundry debts.
  • Attend new tenant sign-ups to ensure a smooth initiation process.
  • Collaborate with Income Managers on managing accounts up to an agreed threshold.
  • Provide exemplary customer service at all times.
  • Handle upfront payments for rechargeable repairs.
  • Advocate the most effective payment methods tailored to individual customer needs.
  • Promote financial inclusion across the Eastlight resident community.
  • Contribute to pertinent projects and perform other reasonable tasks within the Income team.
  • Liaise with other departments, partners, and stakeholders for optimal case management.

You will need:

  • A genuine commitment to the principles of equality and diversity.
  • Proven experience working in a team environment, as well as the ability to take initiative.
  • Knowledge and experience of the legal processes involved in housing-related debt collection.
  • An understanding of financial inclusion.
  • Knowledge of welfare benefits and the Universal Credit process.
  • Excellent interpersonal and written communication skills.
  • Exceptional time management and organisational abilities.
  • Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

  • £29,492 annual base salary
  • Fixed Term 11 Month contract, Fulltime
  • Group stakeholder pension plan (Eastlight will double, up to 5% of the employee's contribution – Employee 5% + Eastlight 10% = Total 15%).
  • Annual wellbeing grant of £200 per annum – Subject to eligibility
  • 30 days annual leave plus bank holidays
  • Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay / 6 weeks half pay) – Subject to eligibility
  • BUPA healthcare cash plan, life assurance
  • Formal qualifications and paid professional membership
  • We truly embrace agile working; geography is never a barrier to recruiting the best person. Our Head Office is in Braintree, Essex.

Why should you join Eastlight?

At Eastlight, we believe that purpose drives progress. We are a dynamic and purpose-led organisation committed to making a positive impact in the East of England. We strive to create meaningful connections with our customers and provide exceptional service that aligns with our values and mission.

Eastlight Community Homes currently own 13,000 homes across the East of England and continues to develop and provide further new build affordable homes. This means there is a range of opportunities for you to excel and develop through a career at Eastlight.

To truly succeed with Eastlight, you need to be accountable, inclusive, and up for a challenge. We're on a journey to make our communities better.

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact .

(Eastlight Community Homes are unable to provide visa sponsorship).

If you are successful for an internal secondment, please be aware that while the initial secondment period may range from 6 to 12 months, there is potential for this role to evolve into a permanent position after the secondment period concludes.

Application closing date: 19/06/2024

Interview date: 26/05/2024