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Income Management Specialist

2 months ago

Braintree, Essex, United Kingdom Eastlight Community Homes Full time
Job Description

**About the Role**

We are seeking a highly skilled Income Advisor to join our team at Eastlight Community Homes. As an Income Advisor, you will play a crucial role in managing the collection and prevention of housing-related debt, ensuring efficient debt collection processes, and providing exceptional customer service.

Key Responsibilities:

  • Manage the collection and prevention of housing-related debt up to an agreed threshold.
  • Coordinate with Income Managers to ensure efficient debt collection processes.
  • Manage and monitor the effective collection of housing, garage, former, and sundry debts.
  • Collaborate with Income Managers on managing accounts up to an agreed threshold.
  • Provide exemplary customer service at all times.
  • Advocate the most effective payment methods tailored to individual customer needs.
  • Promote financial inclusion across the Eastlight resident community.
  • Contribute to pertinent projects and perform other reasonable tasks within the Income team.
  • Liaise with other departments, partners, and stakeholders for optimal case management.

Requirements:

  • A genuine commitment to the principles of equality and diversity.
  • Proven experience working in a team environment, as well as the ability to take initiative.
  • Knowledge and experience of the legal processes involved in housing-related debt collection.
  • An understanding of financial inclusion.
  • Knowledge of welfare benefits and the Universal Credit process.
  • Excellent interpersonal and written communication skills.
  • Exceptional time management and organisational abilities.
  • Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.

What We Offer:

  • A competitive annual base salary of £29,492.
  • A fixed-term 10-month contract, full-time.
  • A group stakeholder pension plan, with Eastlight doubling up to 5% of the employee's contribution.
  • An annual wellbeing grant of £200 per annum, subject to eligibility.
  • 30 days annual leave plus bank holidays.
  • Trailblazing family leave, including 12 weeks full pay and 6 weeks half pay, subject to eligibility.
  • BUPA healthcare cash plan and life assurance.
  • Formal qualifications and paid professional membership.
  • A commitment to agile working, with opportunities for remote work.

About Eastlight Community Homes:

We are a dynamic and purpose-led organisation committed to making a positive impact in the East of England. We strive to create meaningful connections with our customers and provide exceptional service that aligns with our values and mission.

We own 13,000 homes across the East of England and continue to develop and provide further new build affordable homes. This means there is a range of opportunities for you to excel and develop through a career at Eastlight.

We support, develop, and invest in our people, creating a culture where people love to work. If you are passionate about making a difference and have the skills and experience we are looking for, we encourage you to apply.