Income Recovery Specialist

4 weeks ago


Braintree, Essex, United Kingdom Eastlight Community Homes Full time
Join Our Team as an Income Manager

Are you passionate about making a real difference in people's lives through exceptional customer service and effective debt management? Eastlight Community Homes is a vibrant, resident-led housing association for the East of England, and we're looking for a talented individual to join our team as an Income Manager.

About the Role

As an Income Manager, you will be responsible for maximising income within Eastlight through the effective recovery of all housing-related debt, while working in accordance with policies and procedures. You will provide a firm but fair approach to income collection, maintaining good working relationships with both internal and external key partners and collaborating with stakeholders to promote financial inclusion.

Key Responsibilities
  • Maximise income within Eastlight through the effective recovery of all housing-related debt, including rent and service charges.
  • Provide excellent customer services via telephone and face-to-face.
  • Maintain good working relationships with both internal and external key partners and collaborate with stakeholders to promote financial inclusion.
What We Offer

We're committed to providing a sector-leading total rewards package, including:

  • £35,374 (pro-rata) annual base salary + £2,200 (pro-rata) p/a car allowance.
  • Part-time (25.5 hours per week), 12-month fixed-term contract.
  • Group stakeholder pension plan (Eastlight will double, up to 5% of the employee's contribution).
  • 30 days annual leave plus bank holidays (pro-rata).
  • Trailblazing family leave (maternity, paternity, and adoption - 12 weeks full pay / 6 weeks half pay).
  • BUPA healthcare cash plan, life assurance.
  • Formal qualifications and paid professional membership.

We're an equal opportunities employer and a disability confident leader. If you're passionate about making a real difference in people's lives, we'd love to hear from you.



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