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Income Advisor

2 months ago

Braintree, Essex, United Kingdom Eastlight Community Homes Full time

Role Overview

Eastlight Community Homes is seeking a highly skilled Income Advisor to join our team. As an Income Advisor, you will play a critical role in managing the collection and prevention of housing-related debt, ensuring efficient debt collection processes, and promoting financial inclusion across our resident community.

Key Responsibilities

  • Manage the collection and prevention of housing-related debt up to an agreed threshold.
  • Coordinate with Income Managers to ensure efficient debt collection processes.
  • Manage and monitor the effective collection of housing, garage, former, and sundry debts.
  • Collaborate with Income Managers on managing accounts up to an agreed threshold.
  • Provide exemplary customer service at all times.
  • Advocate the most effective payment methods tailored to individual customer needs.
  • Promote financial inclusion across the Eastlight resident community.
  • Contribute to pertinent projects and perform other reasonable tasks within the Income team.
  • Liaise with other departments, partners, and stakeholders for optimal case management.

Requirements

  • A genuine commitment to the principles of equality and diversity.
  • Proven experience working in a team environment, as well as the ability to take initiative.
  • Knowledge and experience of the legal processes involved in housing-related debt collection.
  • An understanding of financial inclusion.
  • Knowledge of welfare benefits and the Universal Credit process.
  • Excellent interpersonal and written communication skills.
  • Exceptional time management and organisational abilities.
  • Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.

Benefits

  • A competitive annual base salary of £29,492.
  • A fixed-term 10-month contract, full-time.
  • A group stakeholder pension plan, with Eastlight doubling the employee's contribution up to 5%.
  • An annual wellbeing grant of £200 per annum, subject to eligibility.
  • 30 days annual leave plus bank holidays.
  • Trailblazing family leave, including 12 weeks full pay and 6 weeks half pay, subject to eligibility.
  • BUPA healthcare cash plan and life assurance.
  • Formal qualifications and paid professional membership.
  • A commitment to agile working, with opportunities for remote work.

About Eastlight Community Homes

At Eastlight, we believe that purpose drives progress. We are a dynamic and purpose-led organisation committed to making a positive impact in the East of England. We strive to create meaningful connections with our customers and provide exceptional service that aligns with our values and mission.

We are a disability confident and equal opportunities employer, committed to promoting an inclusive and diverse culture. If you require any support with the application process, please contact us.