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CRM Officer

3 months ago


Saint Peters, Kent, United Kingdom EKC Group Full time

About The Role

East Kent Colleges (EKC) Group, is seeking to recruit a CRM Officer to their team. You will be joining a new team and will be responsible for operational support of our Customer Relationship Management (CRM) Database, used by the Group, across our six colleges and our EKC Training Business Unit.

Role Overview:

co-ordinate and support the adoption of the CRM system consistently deploy CRM user journeys maintain best practices and standards in the CRM to guarantee consistent performance and stability You will report to the Group Head of Business Development and work alongside our Marketing and Business Innovation teams, either in person or through other communication channels. If you want to join an ambitious and growing team, we would love to hear from you. Not only will this be a fantastic career starting opportunity, but as a group we have some amazing benefits: Access to a variety of online discounts for store, retail, restaurants, travel, gym, groceries and more Internal progression opportunities and CPD focus across the group Flexible working requests Cycle to work, car leasing and tech purchasing schemes Competitive salary Competitive holiday entitlement Generous pension with 18% employer contribution

About You

We are seeking to appoint a knowledgeable and customer focused professional to join team. You will be able to work independently and carry out the duties of the post with minimal direct personal supervision and will have high level organisational skills and the ability to juggle priorities effectively.

You will have a working knowledge of and practical experience in CRM e.g Microsoft Dynamics, Salesforce or HubSpot. You will also have good verbal and written communication skills and the ability to communicate in non-technical terms with staff /students experiencing difficulties operating the systems.

Previous experience dealing with supporting end users with technology issues and providing user training would be an advantage.

No need to spend time updating your CV, just click apply and complete our short application form. You can save your progress as you go, and we'll review all applications and get back to all candidates after the closing date.

If you are interested in an informal chat about the role, or have any queries, please email us on