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Pcn Care Coordinator

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom HBB PCN Full time

Job Title
PCN Care-Co-ordinator (Specifically for the FAAS Scheme)

Line Manager
Clinical Director & PCN Manager

Accountable to
PCN Board

Hours per week
25-30

Job Summary


To support our PCN practices in the delivery of the Facilitation of Admission Avoidance (FAAS) service, delivering care within their scope of practice to the entitled patient population.

The care coordinator will deliver and assist clinical staff in preventative care, health promotion and patient education.

Contracted hours are negotiable and may be worked across the core hours of 8am to 6pm, Monday to Friday.

Primary Responsibilities
The following are the core responsibilities of the care coordinator.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Visit patients in their homes to conduct holistic needs assessments minimum 6 visits per day
  • Conduct holistic needs assessments in the surgeries
  • Hand out patient satisfaction surveys after each consultation and assist patients with completion of these if needed
  • Complete referrals for patients when required
  • Liaising with surgery staff regarding patient concerns
  • Carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately
  • Facilitate routine and 24hour BP monitoring, advising patients accordingly
  • Carry out BMI checks as directed
  • To possibly, when trained, undertake venepuncture
  • Ensure specimens are recorded and ready for onward transportation
  • Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy
  • Deliver opportunistic health promotion where appropriate
  • Ensuring samples are stored in appropriate containers
  • Accurate, legible labelling of all samples to confirm patient identity
  • Checking patient identification against GP/nurse request and confirming with patient whenever possible
  • Ensuring that anomalies are reported to a senior member of staff
  • Notifying the GP/nurse of any significant patient issues
  • Liaising with and assisting members of the administrative team

Secondary Responsibilities
In addition to the primary responsibilities, you may be requested to:

  • Participate in local initiatives to enhance service delivery and patient care
  • Support and participate in shared learning within the PCN

Person Specification -

Qualifications

Desirable
Healthcare qualification (level 3 or 4) or working towards gaining equivalent level Phlebotomy certification

Experience

Desirable
Experience of working in a primary care environment

Essential
Experience of working with the general public Experience of working in a healthcare setting GCSE's in Maths and English A*-C or equivalent

Clinical Knowledge & Skills

Desirable
New patient medicals inc. Height, weight, BP, Pulse Chaperone procedure Ability to record accurate clinical notes

Skills

Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure

Desirable
Competent in the use of Office and Outlook EMIS / SystmOne user skills

Personal Qualities

Desirable
Polite and confident Flexible and cooperative Motivated Problem solver with the ability to process information accurately and effectively, interpreting data as required High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure / in stressful situations Effectively able to communicate and understand the needs of the patient Commitment to ongoing professional development Effectively utilises resources Punctual and committed to supporting the team effort

Other requirements

Essential
Holds a full UK driving licence and has own vehicleWilling to get business insurance cover on your vehicle Fully vaccinated or willing to get essential vaccinations including MMR vaccines

Desirable Flexibility to work outside of core office hours Occupational Health Clearance


This document may be amended following consultation with the post holder, to facilitate the development of the role, the practice and the individual.

All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the PCN.


Job Types:
Part-time, Permanent

Full-time hours: 25-30 per week

Job Types:
Part-time, Permanent

Pay:
£11.67-£11.90 per hour

Expected hours:
per week

Benefits:

  • Company pension
  • Employee discount
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Education:

  • GCSE or equivalent (required)

Licence/Certification:

  • Driving Licence (required)

Work Location:
On the road

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