![Essex Partnership University NHS Foundation Trust](https://media.trabajo.org/img/noimg.jpg)
Administration Assistant
2 weeks ago
The Service will ensure the timely and accurate recording of all activity across services using Trust and partnership information systems.
The centralised service will require a team approach to ensure cover for absence across all services/locations and the post-holder will be required, on occasion, to relate to provide this cover.
Post holders will also act as telephone agents and will ensure that the Trust's commitments to customer service and immediate access is a priority.
You will be required to handle incoming and outgoing telephone calls to consultants, doctors and clinical staffs in a polite and efficient manner.
Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers.
Record accurate messages and follow them up appropriately in accordance to department guidelines.
To deal face-to-face with clients seeking further help/information and to be aware of the needs of the patients/clients and to deal in an appropriate manner with people who can be hostile, abusive or aggressive.
Deal with queries raised by patients, relatives, GP's or other healthcare professionals both internally and externally to the Trust.
These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;Season Ticket Loans
NHS discounts for staff
Excellent Training facilities and opportunities
Buying and Selling annual leave scheme
The opportunity to work bank shifts and expand knowledge and experience in other areas
Salary Sacrifice schemes including lease cars and Cycle to Work
Day One Flexible Employer
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings.
Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
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