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Customer Service/network Administrator
3 months ago
Salary:
Up to £26,000 pa dependent on experience, free parking and 23 days hols + Bank Holidays
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PLEASE NOTE, DUE TO THE LOCATION OF THE ROLE, YOU DO NEED YOUR OWN TRANSPORT OR LIVE CLOSE BY_
Aspire Jobs are pleased to be working on an exclusive basis with our client - a well-established Telecoms company based in East Dorset.
The role is varied and will see you placing an order for their products and following that right through to installation.
This can be quite complex and sometimes frustrating so would suit someone who is methodical who has excellent attention to detail andideally has some experience of IT/Telecoms (although this is not essential).
Your level of numeracy and literacy needs to be good enough to create accurate billing updates on a live billing system that if done incorrectly/concisely could cause catastrophic problems to their client in their monthly billing run.
The ability to prorate and refund based upon spreadsheets, look for inaccuracies and perform consolidations based upon changes in market pricing of products and services is needed and whilst full training will be given you do need a decent level of numeracy and literacy ideallywith good educational grades.
- Experience in a similar role preferred but training can be given
- Confident telephone manner
- Good communication and team player skills
- Eager to learn new skills
- Organisational skills
- The ability to work well under pressure
Duties include:
- Transfer of customer's lines, calls, IP services, WLR3 services and mobiles
- Consolidation of Provider Invoices
- Provisioning and managing line, network and mobile orders
- Liaising with customers and network providers on a daily basis
- Liaising with other departments for smooth transfer and new services provision
- Coordinating complex network and porting provisioning requests to ensure successful implementation.
- Setting up and maintaining accounts on our Ability Billing Platform and Connectwise Manage System
- Ensure all customer records and systems are updated with the provisioned changes and charges.
- Accurately inputting order details onto all systems and keeping detailed order files.
- Dealing with any queries relevant to your role including network invoice queries
This is a great opportunity for someone with some admin/customer service experience who is computer-literate and isn't frightened of the phones to join a well-established business and learn and potentially grow with them.
